Insights

Customer Identity & Access Management

CIAM solutions are designed to address consumer/customer IAM scenarios that differ from traditional workforce use cases. CIAM systems allow users to register, associate device and other digital identities, authenticate, authorize, collect, and store information about consumers from across many domains. CIAM solutions help organizations to comply with privacy regulations. Good CIAM systems can improve the customer experience.

KC Open Select
KC Open Select
Customer Identity and Access Management
Create a shortlist of solutions tailored to your CIAM needs and compare them directly. View solution detailed ratings, demo videos, analyst interviews and contact vendors directly.
Learn more
Hybrid Event
Hybrid Event
European Identity and Cloud Conference 2024
Join the iconic identity community from June 4 - 7, 2024 in Berlin, Germany! Get the Prime Discount and register for 1,000 EUR!
Learn more
Blog
Blog
EIC Speaker Spotlight: Gerald Horst on Effective Integration of Marketing, CRM, and Customer Identity and Access Management
Gerald Horst, PwC’s Digital Identity team leader in EMEA, is to deliver a presentation entitled Modernizing the Customer Journey at the European Identity and Cloud Conference 2021 . To...
Learn more
Whitepaper
Whitepaper
How to Build the Modern CIAM: For Customers, Consumers, and Citizens
In the digital age, the “C identities” of customers, consumers, citizens, and all the other types of external identities, such as tourists, are at the forefront of every digital business and...
Learn more
Webinar Recording
Webinar Recording
An Agile Approach to Customer Identity and Access Management (CIAM)
Business success in the digital era depends on delivering seamless and secure customer experiences. Failure to do so can easily result in abandoned shopping carts, fraudulent transactions, and...
Learn more
The Power of Utility in the Future of Marketing
Blog
The Power of Utility in the Future of Marketing
Guest post by Christian Goy, Co-founder and Managing Director of Behavioral Science Lab In the future, marketing will be driven neither by demographics, on- or off-line behavioral...
The Need for Speed: Why the 72-hour breach notification rule in GDPR is good for industry
Blog
The Need for Speed: Why the 72-hour breach notification rule in GDPR is good for industry
The EU’s General Data Protection Regulation (GDPR) will force many changes in technology and processes when it comes into effect in May 2018.  We have heard extensively about how...
CIAM Vendor Gigya to be Acquired by SAP Hybris
Blog
CIAM Vendor Gigya to be Acquired by SAP Hybris
This past weekend we learned that Gigya will be acquired by SAP Hybris.  California-based Gigya has been a top vendor in our CIAM Platforms Leadership Compass reports . Gigya offers a pure...
Recapping CIW Seattle 2017
Blog
Recapping CIW Seattle 2017
Last week we completed the opening dates on the Consumer Identity World Tour in Seattle.  To kick off the event, the Kantara Initiative held a one-day workshop to showcase the work that...
A Short History of EIC - Europe's Leading Event on Digital ID & Transformation
Blog
A Short History of EIC - Europe's Leading Event on Digital ID & Transformation
More than 12 years ago, the first EIC attracted an already surprisingly large number of practitioners dealing with directory services, user provisioning and single sign-on, as well as vendors,...
General Data Protection Regulation – Rather an Evolution Than Revolution
Blog
General Data Protection Regulation – Rather an Evolution Than Revolution
Guest post by Tim Maiorino, Counsel of Osborne Clarke The newest EU legislation on data protection is the General Data Protection Regulation (GDPR) which will be enforceable from May 26 th...
Tomorrow’s Customer Journey Starts In The Buyer's Head
Blog
Tomorrow’s Customer Journey Starts In The Buyer's Head
Guest post by Christian Goy, Co-founder and Managing Director of Behavioral Science Lab The world of customer journeys is a terrible mess. The linear path to purchase does not exist....
Finally: Building up Trust as a Foundation for Sustainable Business Strategies
Blog
Finally: Building up Trust as a Foundation for Sustainable Business Strategies
It seems almost ironical, but the currently and constantly growing number of legal and regulatory requirements might be the important (and first actually working) catalyst for changing the...
At the Intersection of Identity and Marketing
Blog
At the Intersection of Identity and Marketing
Digital Transformation is driving a diverse set of business initiatives today, including advanced marketing techniques, creating new consumer services, acquiring better customer information, and...
Beyond Simplistic: Achieving Compliance Through Standards and Interoperability
Blog
Beyond Simplistic: Achieving Compliance Through Standards and Interoperability
"There is always an easy solution to every problem - neat, plausible, and wrong.  ( H.L. Mencken ) Finally, it's beginning: GDPR gains more and more visibility. Do you also...
Follow-Up on “Managing the User's Consent Life Cycle: Challenges, GDPR Compliance and (Business) Rewards”
Blog
Follow-Up on “Managing the User's Consent Life Cycle: Challenges, GDPR Compliance and (Business) Rewards”
The GDPR continues to be a hot topic for many organizations, especially for those who store and process customer data. A core requirement for compliance to GDPR is the concept of...
GDPR and Customer Data - Eyes on the Stars and Feet on the Ground
Blog
GDPR and Customer Data - Eyes on the Stars and Feet on the Ground
Big data analytics is getting more and more powerful and affordable at the same time. Probably the most important data within any organisation is knowledge of and insight into its customer's...