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iWelcome provides Identity & Access Management as-a-service (IDaaS). We enable organisations to manage the identity lifecycle and the access rights of their consumers, workforce & business partners in a user friendly and secure manner, with European data residency. Our CIAM platform is rated ‘Excellent’ by Gartner and named ‘Product and Innovation Leader’ by KuppingerCole, due to our extensive GDPR support with a unique role for Consent Lifecycle Management.
Virtually any business needs to grant business partners access to certain IT services. While employee IAM is a well-established discipline, where HR frequently delivers the information about joiners, movers, and leavers, and while Consumer IAM (CIAM) commonly relies on self-registration, B2B IAM comes with different challenges.
More and more organizations use CIAM for B2B use cases as such combination can help companies position themselves on the market. While no one argues that user experience journey for the B2B Customer is just as important as any other customer, they most certainly need a relatively different set of features.
GDPR is here to stay and the new ePrivacy regulation is on the horizon, but many organizations are still not yet in full state of compliance. A core requirement for compliance with GDPR is the concept of “consent,” which is fairly new for most data controllers. Now, with the GDPR regulation in force, parties processing personally identifiable information need to ask the user for his/her consent to do so and let the user revoke that consent any time and as easily as it was given.
Digital Business Transformation is a continuous process that affects all areas of doing business, with technology finally getting the right focus: The customer and his/her experience with your business. It is now all about providing that ultimate Frictionless CX (customer experience) so that users don't do that “one-click” towards your competitors.
2018 is going to be a hell of a year for nearly every organization operating within the European Union. Not only the dreaded General Data Protection Regulation (GDPR) will finally take effect next May, introducing massive changes to the way companies will have to deal with personal information (not to mention hefty fines for violations), January 2018 also marks the implementation date of the revised Payment Service Directive (PSD2), which will break the banks’ monopoly on their customers’ account information.
Consent Management fundamentally changes the relationship between businesses and their customers. It changes the user journey. It might even change the entire business models, when consumers realize the value of their personal data and demand additional benefits in return. For companies, proving to their customers that collection of their data is in fact mutually beneficial is essential for Consent Management itself and for success of their businesses in general.
A core requirement coming up with GDPR is that parties processing personally identifiable information need to ask the user for his/her consent to do so and let the user revoke that consent any time and as easy as it was given. Keeping an audit able trail of consent, scope of use and revocation during the whole customer identity life cycle is a significant requirement not covered by traditional Identity & Access Management (IAM) solutions. In this webinar, we have a look at what makes the difference between employee focused IAM and Customer focused IAM (CIAM) and what a CIAM solution needs to provide in order to help your organization mastering the GDPR (and PSD2) challenges.