Consumer Identity World USA 2018

LOCATION: Seattle, USA DATE: Wednesday, September 19, 2018 - Friday, September 21, 2018

Find the perfect Consumer Identity & Access Management (CIAM) Strategy for your Connected Customer

Balancing User Experience, Privacy, and Security

The Consumer Identity World Tour is the place where you get input for your perfect CIAM Strategy. Learn more about Privacy by Design, Consent Life Cycle Management and the needs of your customers. Get to know how to secure their personal information in a strategic and user-friendly way. 

With so many different data sources, Customer Identity & Access Management (CIAM) needs to be secure, clear and user-friendly at the same time. That is why the combination of Identity & Access Management and Customer Relationship Management continues to be a core element of any digital business.

Nevertheless, the General Data Protection Regulation (GDPR) is in force from May 25, 2018, and brings new challenges for companies who deal with customers that are based in the EU. All business activities including personal data must comply with the GDPR. Not only consumer have extended rights, the definition of what is personal data and how it can be used is changed.

More than ever, the challenge is to offer user-friendly login procedures via social media accounts, passwords or biometric devices while securing and respecting personal data at the same time. This combination must be taken seriously to provide a smooth Customer Experience (CX) and to guarantee that every consumer can control the access to his personal information. 

At the Consumer Identity World, you will learn how to satisfy your customers by Delivering highly personal, and very compelling experiences to smart mobile devices, smart systems, cars, utilities and more.

Consumer Identity World USA 2018

Featured Speakers

Key Topics

  • Consumer Identity & Access Management (CIAM) - The need to combine Identity & Access Management and Customer Relationship Management

  • Customer Journey & Customer Experience: Delivering the right value and information at the right time

  • MarTech – Marketing Automation is here to stay so get to know how to work with it

  • KYC – How to serve your customer with the right content at the right time

  • Artificial Intelligence – How Chatbots and Machine Learning change the way we work

  • GDPR is here now – are you compliant and what are the next steps?

  • Consent Life Cycle Management - every consumer must be able to control the access to his personal information

  • Privacy by Design - secure personal information in a strategic and user-friendly way

  • Consumer First - User-friendly login procedures while preventing your customers from fraud and cyber risks

  • Get the latest Market Overview of CIAM Solutions and their Maturity Level

Top Reasons to Attend

CIAM is the fastest growing specialty in Identity and Access Management (IAM) that has emerged in the last few years to meet evolving business requirements. Many businesses and public-sector organizations are finding that they must provide better digital experiences for and gather more information about the consumers who are using their services.


With a great mix of best practices, single presentations, panel discussions, thought leadership and analyst view the CIW offers you a unique mix out of key takeaways for your business. Meet and discuss with speakers from all over the world and receive their advice for your business challenges.


To manage ownership of customer information in a digitally transformed economy with numerous business partners demanding access is one of the most significant evolutions today and it will continue to evolve rapidly. With CIAM (Customer Identity & Access Management), data from various sources such as CRM, ERP, Identity Management, and your Website converges. That is why the link of Secure Identity & Access Management with Customer Relationship Management continues to be of the utmost importance for any digital business.


From May 25, 2018, GDPR is in force. Get to know if you are compliant and ready to deal with the personally identifiable information of EU citizens. Furthermore, you will learn more about the next steps and how to further integrate GDPR in your customer Communication.

Besides the fact that you need to know your customer to serve him right you furthermore need to create a great customer experience. What makes your service attractive and trustworthy and how can you satisfy your clients? Learn at CIW more about the importance of the customer journey and the right sales & marketing strategies while securing the personal information in a strategic and user-friendly way.


Artificial Intelligence arises and changes the way we work. How can you use it to improve your business? Get to know more about AI, Chatbots, Marketing Automation and other future trends you and your Marketing Department need to be prepared for.


Receive an impression of the latest CIAM solutions on the market and learn how to choose the right partner for your necessities. 

Conference Location

Platinum Sponsors

Seattle, USA


Consumer Identity World USA 2018

Registration fee:
€1200.00 $1500.00 S$1920.00 13200.00 kr

plus 5% VAT
Mastercard Visa American Express PayPal
Contact person:

Ms. Lauren Zuber
+49 211 23707725
  • Sep 19 - 21, 2018 Seattle, USA

Key Topics

  • Consumer Identity & Access Management (CIAM)

  • Customer Journey & Customer Experience

  • MarTech – Marketing Automation

  • Know Your Customer (KYC)

  • Artificial Intelligence (AI)

  • GDPR is here now

  • Consent Life Cycle Management

  • Privacy by Design

  • Consumer First

  • CIAM Solutions: Market Overview