Customer Identity & Access Management

Webcast

Eve Maler - UMA deep dive - GDPR, PSD2 - pivot to CIAM

Presentation at the Kantara Workshop

Webcast

What is CIAM and why do we need it?

Panel discussion at the Kantara Workshop

Webcast

John Tolbert - The CIAM Solutions Market

KuppingerCole's Lead Analyst John Tolbert presents the findings from a recently published Leadership Compass on CIAM solutions

Webcast

Heather Flanagan - Consumer ID will Move GDP

Heather Flanagan talks about the confidence that is needed to accelerate the digital economy and now business and governments can work together toward that common goal of growing the economy.  Digital ID is how we get the confidence as a platform to grow the economy.

Webcast

Steve Tout - Risk Aware IAM for an Insecure World

In a world full of uncertainties and data breaches, Identity and Access Management (IAM) must deliver more than ever, faster than ever, for businesses to succeed at building trusted relationships and delighting customers at every interaction. With such large-scale breaches becoming…

Blog

Recapping CIW Seattle 2017

Last week we completed the opening dates on the Consumer Identity World Tour in Seattle.  To kick off the event, the Kantara Initiative held a one-day workshop to showcase the work that they do.  Kantara is an international standards organization which develops technical…

Webcast

Colin Wallis - Programmatic advertising is dead, long live Consumers! Really?

The truly awful practice of tracking through cookie matching may finally have found its nemesis in combined effects of ad blockers, new browsers, and the GDPR.  But there is still a big headwind to be navigated before we can say the job is done. What could be the role of industry…

Webcast

Jason Rose - Getting to Know You: Building Deep Customer Relationships Gradually through Progressive Identity

Webcast

Phil Lam - It Takes a Village to Protect Your Customers Online

When large-scale breaches occur, they not only hurt the impacted service but also erode the trust our customers have in online commerce as a whole. Protecting our customers online can no longer be a siloed activity but need to be coordinated among service providers to ensure customers…

Webcast

Grad Conn - Marketing to the Future: A CMO’s Roadmap for Customer Experience Management

Webcast

Christian Goy - Approaching Tomorrow Through a New Lens

We share how understanding the human mind and the principle of behavioral economics can alter the way we approach product ideas, new thinking and what the future might/could look like, let's say, for self-driving cars or smart cities.

Webcast

The User Experience Panel

The combination of Identity & Access Management and Customer Relationship Management continues to be a core element for any digital business. Because of all the different data sources, Customer Identity & Access Management (CIAM) needs to be secure, clear and user-friendly at the…

Webcast

How to Work Together in a Privacy Preserving Way to Mitigate Risks

Digital identity is central to all electronic transactions. Prevention of credential misuse is the first responsibility of identity management professionals today. Proper identity management includes identity vetting, issuance of credentials, risk-appropriate authentication and…

Webcast

From Dumb Cookies to Informed Consent: Privacy-by-design as a Strategic Requirement

This panel includes a look at the GDPR requirements, with an emphasis on the business opportunities for creating closer customer relationships when moving to informed consent; including the ability to potentially convince customers of moving to non-freemium models and paying for better…

Webcast

Tim Maiorino - GDPR is coming, what is it and why does it affect me anyway?

As if Data Protection wasn't regulated to the bone already, Europe has come up with a new set of rules introducing a new level of regulation – in terms of detail, scope and in terms of applicability. The new rules have significant impact on how business are required to structure their…

Webcast

Ryan Fox - The Role of Financial Institutions in Providing Trusted Identities Beyond Banking

Keynote at the Consumer Identity World 2017 in Seattle, USA

Webcast

Christian Goy - The “Why” Behind Customer Journeys

People are notoriously unreliable witnesses to their own thoughts and motivations. However, the ability to design behavior-based solutions is the common denominator of every successful modern brand. Behavioral science is the way to navigate the chaos of choice and during this keynote we…

Executive View

Executive View: iWelcome IDaaS and CIAM - 70298

iWelcome provides a complete solution for both Identity-as-a-Service and Consumer Identity and Access Management. As an EU-based company, iWelcome strives to help their customers with GDPR compliance, and as such as provides unparalleled consent management features.

Advisory Note

Buyer’s Guide: Consumer Identity and Access Management Solution - 70259

Consumer Identity is a fast-growing specialty solution. This KuppingerCole Buyer’s Guide will provide you with questions to ask vendors, criteria to select your vendor, and requirements for successful deployments. This document will prepare your organization to conduct RFIs and RFPs…

Blog

A Short History of EIC - Europe's Leading Event on Digital ID & Transformation

More than 12 years ago, the first EIC attracted an already surprisingly large number of practitioners dealing with directory services, user provisioning and single sign-on, as well as vendors, domain experts, thought leaders and analysts. I remember Dick Hardt giving an incredibly visionary…

Executive View

Executive View: Auth0 Customer Identity Management - 71053

Auth0 has a flexible identity platform that can be used for both Consumer Identity and Access Management (CIAM), Business - to - Employee (B2E), and Business - to - Business (B2B) scenarios. Auth0’s Customer Identity Management solution is focused on developers an d as such is highly…

Blog

General Data Protection Regulation – Rather an Evolution Than Revolution

Guest post by Tim Maiorino, Counsel of Osborne Clarke The newest EU legislation on data protection is the General Data Protection Regulation (GDPR) which will be enforceable from May 26th 2018. It will bring several important changes, altering the requirements of data protection law in the…

Blog

Tomorrow’s Customer Journey Starts In The Buyer's Head

Guest post by Christian Goy, Co-founder and Managing Director of Behavioral Science Lab The world of customer journeys is a terrible mess. The linear path to purchase does not exist. “Predictable shopping patterns, once so fundamental to marketing and advertising strategy, have gone…

Blog

Finally: Building up Trust as a Foundation for Sustainable Business Strategies

It seems almost ironical, but the currently and constantly growing number of legal and regulatory requirements might be the important (and first actually working) catalyst for changing the attitude of organizations towards privacy. While the true rationale behind it are most probably the…

Executive View

Executive View: SecureAuth IdP - 71327

SecureAuth provides a strong, well-integrated set of identity management solutions covering Multi-Factor Authentication, Risk-based Adaptive Authentication, Single Sign-On, and User Self-Service.       

Executive View

Executive View: Gigya Identity Enterprise - 70299

Gigya provides a complete solution for  Consumer Identity and Access Management. Entirely cloud - based, Gigya delivers advanced consumer identity and marketing service  functionality for enterprise customers.

Webcast

Customer Identity Management (CIAM) - Building the Foundations for a Next-Level User Experience

Consumer identity and access management solutions have emerged in the recent years to meet evolving business requirements. CIAM is bringing value to the organizations regarding higher numbers of successful registrations, customer profiling, authentication variety, identity analytics, and…

Blog

At the Intersection of Identity and Marketing

Digital Transformation is driving a diverse set of business initiatives today, including advanced marketing techniques, creating new consumer services, acquiring better customer information, and even deploying new identity management solutions.  As organizations discover new and…

Press Release

Analyst Companies Publish Survey about the Current State of Identity and Access Management in Organizations on behalf of BetaSystems

Wiesbaden, June 29th, 2017 – KuppingerCole Ltd., an international and independent analyst organization with a strong focus on Information Security, Identity and Access Management as well as all areas concerning the Digital Transformation, together with CXP Group, an independent…

Survey

State of Organizations: Does Their IAM Meet Their Needs in the Age of Digital Transformation? - Management Summary - 74003

The „Digital Transformation“ is changing business models, business processes, and the services provided to customers. With the Digital Transformation leading to a tight integration between business and the underlying IT infrastructure, that IT infrastructure must change as well…

Survey

Survey: State of Organizations: Does Their IAM Meet Their Needs in the Age of Digital Transformation? - 74003

Organizations are under pressure to change in the current age of Digital Transformation. Business models are changing and a common element of new business models is the changing relationship to customers and consumers. While managing consumer identities is increasing in relevance, most…

Leadership Brief

Leadership Brief: 5 Steps to Consumer Identity and Access Management - 72549

Enterprises deploying Consumer Identity and Access Management (CIAM) solutions are realizing the benefits, which range from increased brand loyalty and sales to enhanced regulatory compliance.

Leadership Brief

GDPR and PSD2: Challenges and Opportunities for CIAM

GDPR and PSD2 will pose enormous technical challenges. Learn more about the challenges and opportunities and how CIAM solutions can help organizations comply with these new regulations. This Leadership Brief shows the slides which correspond with the keynote KuppingerCole Lead Analyst…

Executive View

Executive View: PingIdentity’s PingDirectory - 70294

PingDirectory provides a flexible and scalable base for IAM and customer IAM.  With advanced functions for encryption, load-balancing, and virtual directory, PingDirectory can meet and exceed security requirements and SLAs.

Webinar

Jul 19, 2017: Customer Identity Management (CIAM) - Building the Foundations for a Next-Level User Experience

Digital Transformation is all about following the connected consumer into the new world of digital services, throughout all available channels, highly individualized, privacy aware, compliant and value driven "by design". CIAM describes the underlying infrastructure enabling your business to do so.

Advisory Note

Advisory Note: Identity in IoT - 70282

The Internet of Things (IoT) is a computing concept that describes a future where everyday physical objects are connected to the Internet and communicate with other devices and human users. Adding notions of digital identity has been problematic to date, but identity management solutions…

Webcast

Denis Joannides - Empowering the Digital Insurers

In this session Denis explains how insurance companies such as Unive, AEGON, VGZ and many others leverage Consumer IAM (CIAM) and a secure API Architecture for Mobile Apps to actually transform to a digital Insurer. Denis discusses the importance of a secure infrastructure including…

Webcast

Identity 2.0: The Next Generation of Customer Identity

Consumer identity and access management solutions have emerged in the recent years to meet evolving business requirements. CIAM is bringing value to the organizations regarding higher numbers of successful registrations, customer profiling, authentication variety, identity analytics, and…

Press Release

European Identity & Cloud Awards 2017

Wiesbaden, May 11, 2017 – Last night the European Identity & Cloud Awards 2017 were presented by KuppingerCole at the 11th European Identity & Cloud Conference (EIC). The awards honor outstanding projects and initiatives in Identity & Access Management (IAM),…

Press Release

KuppingerCole’s 11th European Identity and Cloud Conference 2017

Wiesbaden, May 08, 2017 – The European Identity & Cloud Conference, taking place May 9 – 12, 2017 at the Infinity Ballhaus Forum Unterschleissheim, Munich/Germany , is Europe’s leading event for Identity and Access Management (IAM), Governance, Risk Management and…

Webinar

May 30, 2017: Identity 2.0: The Next Generation of Customer Identity

Consumer identity and access management solutions have emerged in the recent years to meet evolving business requirements. CIAM is bringing value to the organizations regarding higher numbers of successful registrations, customer profiling, authentication variety, identity analytics, and…

Blog

Follow-Up on “Managing the User's Consent Life Cycle: Challenges, GDPR Compliance and (Business) Rewards”

The GDPR continues to be a hot topic for many organizations, especially for those who store and process customer data. A core requirement for compliance to GDPR is the concept of “consent,” which is fairly new for most data controllers. Coming up with GDPR is that parties…

Executive View

Executive View: EmpowerID - 70894

EmpowerID provides  a complete solution for IAM, CIAM, and Adaptive  Authentication.  With a highly  customizable workflow and authorization engine,  EmpowerID delivers advanced functionality for  enterprise and government  customers.

Executive View

Executive View: CA Technologies Mobile API Gateway, Mobile App Services, and App Experience Analytics - 70811

Managing mobile device access to corporate applications and databases is a major requirement for all organizations. Mobile security, including a secure development environment for mobile apps and standardized authentication and authorization services are essential components of mobile strategies.

Webcast

Managing the User's Consent Life Cycle: Challenges, GDPR Compliance and (Business) Rewards

A core requirement coming up with GDPR is that parties processing personally identifiable information need to ask the user for his/her consent to do so and let the user revoke that consent any time and as easy as it was given. Keeping an audit able trail of consent, scope of use and…

Vendor Report

Vendor Report: Jericho Systems – Attribute-Based Access Control - 71513

As a long-term contractor to the Dept. of Defense in the United States, Jericho Systems have a history of developing technology that protects computing assets from unauthorized access. Their development activity has attracted a number of awards and the company has been granted patents over…

Webcast

GDPR as opportunity to build trusted relationships with consumers

The new regulations of the EU GDPR apply not only to companies in the EU but every organization dealing with the personally identifiable information of EU citizens. This means most enterprises across the world will be impacted when compliance is required on May 25, 2018.

Webinar

Apr 04, 2017: Managing the User's Consent Life Cycle: Challenges, GDPR Compliance and (Business) Rewards

Companies that manage consumer identities and personal profiles have a bit more than one year left to comply with the new European General Data Protection Regulation (EU-GDPR).

Press Release

Results from KuppingerCole Study: The Future of Banking - Innovation & Disruption in light of the revised European Payment Services Directive (PSD2)

Wiesbaden, March 02, 2017 – Today KuppingerCole Ltd., an international and independent analyst company with a strong focus on Information Security, Identity and Access Management as well as all areas concerning the Digital Transformation published the outcomes of their latest…

Conference

Sep 12 - 13, 2017: Consumer Identity World USA 2017

The combination of Identity & Access Management and Customer Relationship Management continues to be a core element for any digital business. Because of all the different data sources, Customer Identity & Access Management (CIAM) needs to be secure, clear and user-friendly at the same time.

Blog

GDPR and Customer Data - Eyes on the Stars and Feet on the Ground

Big data analytics is getting more and more powerful and affordable at the same time. Probably the most important data within any organisation is knowledge of and insight into its customer's profiles. Many specialized vendors target these organisations. And it is obvious: The identification…

Conference

Sep 12 - Dec 14, 2017: Consumer Identity World Tour 2017

The Consumer Identity World Tour is the place where you can dive deeper into the world of CIAM. Learn more about privacy by design, Consent Life Cycle Management and the needs of your customers. Get to know how to secure their personal information in a strategic and user-friendly way.

Blog

The Importance of Consent Management: CIAM vs. GDPR

Consumer identity and access management solutions are bringing value to the organizations which implement them, in terms of higher numbers of successful registrations, customer profiling, authentication variety, identity analytics, and marketing insights.  Many companies with deployed…

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Blog

Recapping CIW Seattle 2017

Last week we completed the opening dates on the Consumer Identity World Tour in Seattle.  To kick off the event, the Kantara Initiative held a one-day workshop to showcase the work that they do.  Kantara is an international standards organization which develops technical specifications [...]

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