Playlist

Customer Technology World 2020

21 videos in this playlist
Event Recording
Chad Wollen: What Is Privacy Experience Management? Why Does It Matter to Your Business?
Nov 03, 2020
Event Recording
Lars Brodersen: Digitalization of CRM - Rethink, entirely!
Oct 29, 2020
Event Recording
Dr. Zacharias Voulgaris: The Usefulness of Anonymization and Pseudonymization in Data Science and A.I. Projects
Oct 29, 2020
Event Recording
Richard Meeus: Don’t Treat Your Customers Like Criminals: CIAM Best Practices to Balance CX and Security
Oct 29, 2020
Customer registration, identity verification, and multi-factor authentication are all critical to reduce fraudulent activity and protect your customers’ identity data. However, they don’t offer the same warm welcome as an instore employee. Join this keynote presentation to learn how to seamlessly convert, engage, and manage millions of customers online—without sacrificing security.
Event Recording
Dr. André Kudra: Integrating Decentralized Identity Into Your Existing Infrastructure: Do's and Don'ts
Oct 29, 2020
In this keynote we are looking at practically moving existing infrastructures towards the Decentralized Identity world – widely known as Self-Sovereign Identity (SSI). Leveraging the Credential-based Access Control (CrBAC) paradigm, implementing SSI in an enterprise is easier than most people think. We will learn why and how SSI is such a bright way out of the complex and interwoven IAM world still predominant today, more than 11 years after “Dos and Dont´s when Introducing a Compliance Management Tool” in a Role-based Access Control (RBAC) context at EIC 2009.
Event Recording
Erwan Gaultier: Next Generation Customer Life: A 3 yrs. Chief Customer Officer’s Agenda
Oct 29, 2020
Event Recording
Sharon Boyd: Bringing to Life Your CX Strategy, in the World of Tech
Oct 29, 2020
Event Recording
Martin Kuppinger: The First Steps to CIAM: Verify Your Customer, Authenticate Your Customer
Oct 28, 2020
The Role of KYC for CIAM and Where Learning From KYC Will Help You in Getting Better in CIAM Many solutions in CIAM focus on authentication, while others have their strengths in integrating with marketing automation. However, there is an additional angle, relevant for both highly regulated industries but also any other industries. It is the onboarding process, regardless of whether specific KYC (Know Your Customer) requirements must be formally met or not. Martin Kuppinger will talk about the role and approaches of Identity Verification in the context of CIAM and how this maps to...
Event Recording
Genc Begolli: CIAM at AUDI - A Constant Transformation in a Worldwide Digital Ecosystem
Oct 28, 2020
AUDI has developed a worldwide digital ecosystem for its customers. In order to participate at the ecosystem and to consume the provided services a profound CIAM infrastructure has been developed by AUDI. To cope with the evolved customer needs, the increased number of digitalized services and of course matured requirements from security and data privacy the CIAM infrastructure is at a constant transformation at AUDI. During this session we will give you a rough overview of main transformations within the last couple of years at AUDI AG....
Event Recording
KCLive Award: Consumer Authentication
Oct 28, 2020
The KCLive Award honors outstanding projects, standards, or people in the field of Identity Management, Cybersecurity and AI.
Event Recording
Yvo van Doorn: Attract and Retain More Customers with CIAM Technology
Oct 28, 2020
Consumers are now accessing gated content, customer portals or smart devices in ways and at a scale never seen before. The most successful companies aren’t just focused on providing secure, seamless and painless access for the end-user. They’re also passionate about delivering a customer experience that will help them drive growth. And it starts at the login box.
Event Recording
Rolf Hausammann: Transformation from a "Contract Specifc Login to a User Centric Experience"
Oct 28, 2020
Event Recording
Panel: Best Ways to Balance User Experience & Security for your Consumer Identity Management Strategy
Oct 28, 2020
The challenge is to offer user-friendly login procedures via social media accounts, passwords or biometric devices while securing and respecting personal data at the same time. This combination must be taken seriously to provide a smooth Customer Experience (CX) and to guarantee that every consumer can control the access to his personal information. Join this panel to hier the best practise advises of experts in the branch.
Event Recording
Katryna Dow: Human-centric Data & Identity Management – Implementing Real World Case Studies
Oct 28, 2020
Earlier in 2020, the European Union published “A European Strategy for Data” outlining its vision for a connected single digital market where the benefits of the digital economy could enhance the lives of its citizens, residents and trade partners. However, we now find ourselves at a very real crossroad. A post-pandemic world will be a new type of normal. Amidst the tragic loss of lives there have been breakthroughs in science, new ways of working along with embracing new digital tools. We are at the beginning of a new design and architectural phase where just because...
Event Recording
Balraj Dhillon: Digital ID and Responding to a Healthcare Crisis for a Canadian Province
Oct 28, 2020
At the peak of the COVID-19 pandemic, the Province of New Brunswick in Canada needed to enable digital access to COVID-19 test results. Simeio, working with New Brunswick’s Provincial healthcare arm MyHealthNB delivered a digital identity solution. This enabled secure access which was validated against authoritative data sources to proof identity. This also allowed New Brunswick citizens to stay safe and practice social distancing by obtaining results securely and confidentially. COVID-19 has driven healthcare organizations to enable virtual support and digital...
Event Recording
George Fletcher: The Changing Landscape of Authentication
Oct 28, 2020
Event Recording
Martijn Loderus: Building Blocks of CIAM
Oct 28, 2020
Consumer identity and access management (CIAM) is the connective technology between consumers and brands. CIAM is an important consideration when navigating routes to market for your products and services. A consumer’s journey navigating solutions to problems is where you can leverage the CIAM building blocks — capture, engage, manage and administration — for more personalized campaigns and direct consumer engagement. Read on to learn the meaning and drivers of these building blocks. In this session, learn more about the building blocks and how various...
Event Recording
Dr. Torsten Lodderstedt: eKYC: Seamless Customer Identification Using Existing Verified Digital Identities.
Oct 28, 2020
Event Recording
Berthold Kerl, Dr. Karsten Kinast: After Privacy Shield's Death: What Is Still Possible?
Oct 28, 2020
With the July 2020 decision of the Court of Justice of the European Union, the „Privacy Shield“ called framework that allowed personal information to be transferred between the EUC und the US; had been invalidated with immediate effect. The only remaining justification to keep on exchanging such information have been the „Standard Contractual Clauses“ (SCC, although they do not fully replace the Privacy Shield. Therefore, the questions now are: Where do Standard Contractual Clauses (SCC) come into the game? Can SCC fully replace the Privacy Shield? Are...
Event Recording
Zachary Faruque: The Consumer Trust Battleground: How Consent and Preferences Becomes a Competitive Edge
Oct 28, 2020
Event Recording
Matthias Reinwarth: CIAM and the KuppingerCole Identity Fabric
Oct 28, 2020
A Flexible, Adaptable Architecture Framework to Meet the Accelerating Demands of a Digital Enterprise Consumer identity and access management (CIAM) has arrived in the business processes of digital enterprises. Customers, prospects, devices, things and their relationships are becoming increasingly important. At the same time, the innovation cycles for customer-oriented applications are becoming shorter and shorter. And CIAM itself is facing continuously changing challenges. The service-oriented paradigm of the KuppingerCole Identity Fabric provides the perfect foundation for a steady...