Customer Technology World 2020

DATE: Tuesday, October 20, 2020 - Thursday, October 22, 2020 TIME: 09:00-16:20

Customer Technology World 2020

Build Your Customer-Centric Digital Business

International Top Speakers • 20+ Best Practice Sessions • 
500+ Delegates • Uncountable Great Networking Opportunities

Learn how to create a digital business strategy that focuses on your customers.

An increasingly interconnected world has enabled companies to do business in a more customer-oriented way: Connecting with your customers at a higher frequency and through far more communication channels than ever before has never been so convenient. Take advantage of this profitable development and find out what is of importance for your customers before they even know it themselves.

Enterprises want to collect, store, and analyze customer data to create additional sales opportunities, increase their brand loyalty and improve service processes. Therefore, companies need to go beyond traditional IAM and are in seek of solutions that support baseline features for customer behavior analysis, data usage consent management, and CRM integration as well as connected devices and marketing automation systems. Customer relationship management focuses on customer connectivity when accessing all customer-facing systems, from registration throughout the entire relationship.

Understanding your customer’s wishes and requirements and mapping them holistically with customer identity and service management processes is the key to a successful online business.

Call for Speakers

Become a Sponsor

Key Topics

  • Balancing User Experience & Security Through CIAM

  • Creating Your Customer Focused Business Strategy

  • Improving your Customer Service Management from First Contact to Ultimate Solution

  • Biometric- and Social Logins: Making Customer Authentication Easier, Stronger and More Secure

  • Combining Customer Experience & Privacy

  • Using Marketing Automation Strategies to Know and Serve Your Customer Right

  • Building Trust and Brand Loyalty by Giving Your User the Power to Manage Consent

  • AI & Chatbots: Serving Your Customer Better and Faster

  • Improving Your User Experience with Behavioral Analytics

  • Creating a Holistic Picture of Your Customer’s Needs with the Right CRM Solution

Featured Speakers

Top Reasons to Attend

  • Get advice from the top CIAM & Marketing thought leaders on how to create your customer-focused business
  • Hear numerous best-practice presentations from enterprise decision-makers
  • Increase your network and learn more about the most innovative products the market has to offer
  • Learn how to build a customer-centric digital business strategy
  • Opportunity to attend various exclusive pre-conference events such as workshops, boot camp, KCx talk
  • Great interactive Event platform with Live Stream, Virtual Expo Area, and face-to-face network opportunities

Register now for free!

Virtual Event

Customer Technology World 2020

Contact person:

Ms. Lauren Zuber
+49 211 23707725
  • Oct 20 - 22, 2020

How can we help you

Send an inquiry

Call Us +49 211 2370770

Mo – Fr 8:00 – 17:00

Become a Sponsor


+49 211 23707710
Mo – Fr 8:00 – 17:00