Event Recording

Rolf Hausammann: Transformation from a "Contract Specifc Login to a User Centric Experience"

Speaker
Rolf Hausammann
Head of Identity and Access Management
Swisscom
Rolf Hausammann
Rolf is leading Swisscom's Identity and Access Management for the retail, business and wholesale customer segments and 3rd party sales channels. He developed the strategy and initiated the IAM program in 2016. He joined Swisscom in 2013 and transformed the mid-market segment form a...
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Playlist
Customer Technology World 2020
Event Recording
Chad Wollen: What Is Privacy Experience Management? Why Does It Matter to Your Business?
Nov 03, 2020
Event Recording
Dr. Zacharias Voulgaris: The Usefulness of Anonymization and Pseudonymization in Data Science and A.I. Projects
Oct 29, 2020
Event Recording
Dr. Torsten Lodderstedt: eKYC: Seamless Customer Identification Using Existing Verified Digital Identities.
Oct 28, 2020
Event Recording
Yvo van Doorn: Attract and Retain More Customers with CIAM Technology
Oct 28, 2020

Consumers are now accessing gated content, customer portals or smart devices in ways and at a scale never seen before. The most successful companies aren’t just focused on providing secure, seamless and painless access for the end-user. They’re also passionate about delivering a customer experience that will help them drive growth. And it starts at the login box.

Event Recording
Dr. André Kudra: Integrating Decentralized Identity Into Your Existing Infrastructure: Do's and Don'ts
Oct 29, 2020

In this keynote we are looking at practically moving existing infrastructures towards the Decentralized Identity world – widely known as Self-Sovereign Identity (SSI). Leveraging the Credential-based Access Control (CrBAC) paradigm, implementing SSI in an enterprise is easier than most people think. We will learn why and how SSI is such a bright way out of the complex and interwoven IAM world still predominant today, more than 11 years after “Dos and Dont´s when Introducing a Compliance Management Tool” in a Role-based Access Control (RBAC) context at EIC 2009.

Event Recording
Panel: Best Ways to Balance User Experience & Security for your Consumer Identity Management Strategy
Oct 28, 2020

The challenge is to offer user-friendly login procedures via social media accounts, passwords or biometric devices while securing and respecting personal data at the same time. This combination must be taken seriously to provide a smooth Customer Experience (CX) and to guarantee that every consumer can control the access to his personal information. Join this panel to hier the best practise advises of experts in the branch.

Event Recording
George Fletcher: The Changing Landscape of Authentication
Oct 28, 2020
Event Recording
Erwan Gaultier: Next Generation Customer Life: A 3 yrs. Chief Customer Officer’s Agenda
Oct 29, 2020
Event Recording
Lars Brodersen: Digitalization of CRM - Rethink, entirely!
Oct 29, 2020
Event Recording
KCLive Award: Consumer Authentication
Oct 28, 2020

The KCLive Award honors outstanding projects, standards, or people in the field of Identity Management, Cybersecurity and AI.

Event Recording
Martijn Loderus: Building Blocks of CIAM
Oct 28, 2020

Consumer identity and access management (CIAM) is the connective technology between consumers and brands. CIAM is an important consideration when navigating routes to market for your products and services. A consumer’s journey navigating solutions to problems is where you can leverage the CIAM building blocks — capture, engage, manage and administration — for more personalized campaigns and direct consumer engagement. Read on to learn the meaning and drivers of these building blocks.

In this session, learn more about the building blocks and how various stakeholders and leaders within the business can use to build requirements and use cases for CIAM.

Capture: Every business will need to capture users’ identities and profiles to engage with them in a personal manner.
Engage: At this stage, the organization must balance security and experience to connect with consumers on a deeper level.
Manage: This building block is an important consideration as it relates to managing PII and sensitive data for consumers.
Administration: Finally, administration, or admin, is an important aspect of the operations and maintenance of a CIAM platform.

Event Recording
Balraj Dhillon: Digital ID and Responding to a Healthcare Crisis for a Canadian Province
Oct 28, 2020

At the peak of the COVID-19 pandemic, the Province of New Brunswick in Canada needed to enable digital access to COVID-19 test results. Simeio, working with New Brunswick’s Provincial healthcare arm MyHealthNB delivered a digital identity solution. This enabled secure access which was validated against authoritative data sources to proof identity. This also allowed New Brunswick citizens to stay safe and practice social distancing by obtaining results securely and confidentially.

COVID-19 has driven healthcare organizations to enable virtual support and digital tools in a short window. For the foreseeable future in a world of physical distancing, the need for digital services will drastically increase. Digital Identity is at the core of enabling this shift as it facilitates secure access.

Healthcare organizations are the most vulnerable from a modernization perspective due to years of lack of investment and focus. The COVID-19 pandemic has put added strain for hospital organizations to modernize and shift their mode of delivery to virtual care. This session will speak about a use-case that highlights challenges a Canadian Province faced and what tools and solutions were developed to deliver expedited access the COVID-19 test results in 18 days.


Participants will learn:
1. How COVID-19 has driven healthcare organizations to enable virtual support and digital tools
2. How the Province of New Brunswick in Canada enabled digital access to COVID-19 test results
3. How Simeio worked with the Province to deliver a digital identity solution which deployed secure access to COVID-19 results in 18 days