Event Recording

Dr. André Kudra: Integrating Decentralized Identity Into Your Existing Infrastructure: Do's and Don'ts

Show description
Speaker
Dr. André Kudra
Board Member
IT Security Association Germany (TeleTrusT)
Dr. André Kudra
On a mission for decentralized identity & bit-heat confidential cloud. Decentralization visionary. Passion for information security since turn of millennium. Business-driven yet tech-savvy – IT guy at heart, businessman by education. European Business School (EBS) diplomas &...
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Playlist
Customer Technology World 2020
Event Recording
Lars Brodersen: Digitalization of CRM - Rethink, entirely!
Oct 29, 2020
Event Recording
Berthold Kerl, Dr. Karsten Kinast: After Privacy Shield's Death: What Is Still Possible?
Oct 28, 2020

With the July 2020 decision of the Court of Justice of the European Union, the „Privacy Shield“ called framework that allowed personal information to be transferred between the EUC und the US; had been invalidated with immediate effect. The only remaining justification to keep on exchanging such information have been the „Standard Contractual Clauses“ (SCC, although they do not fully replace the Privacy Shield. Therefore, the questions now are:

  • Where do Standard Contractual Clauses (SCC) come into the game?
  • Can SCC fully replace the Privacy Shield?
  • Are there Alternatives?
  • Do I need to perform an immediate Risk Assessment?   

This Keynote session with Dr. Karsten Kinast, LL.M, and KuppingerCole´s CEO Berthold Kerl will be a combination of an initial interview and a q+a part, where you directly can ask your questions.

Event Recording
Richard Meeus: Don’t Treat Your Customers Like Criminals: CIAM Best Practices to Balance CX and Security
Oct 29, 2020

Customer registration, identity verification, and multi-factor authentication are all critical to reduce fraudulent activity and protect your customers’ identity data. However, they don’t offer the same warm welcome as an instore employee. Join this keynote presentation to learn how to seamlessly convert, engage, and manage millions of customers online—without sacrificing security.

Event Recording
Matthias Reinwarth: CIAM and the KuppingerCole Identity Fabric
Oct 28, 2020

A Flexible, Adaptable Architecture Framework to Meet the Accelerating Demands of a Digital Enterprise

Consumer identity and access management (CIAM) has arrived in the business processes of digital enterprises. Customers, prospects, devices, things and their relationships are becoming increasingly important. At the same time, the innovation cycles for customer-oriented applications are becoming shorter and shorter. And CIAM itself is facing continuously changing challenges.

The service-oriented paradigm of the KuppingerCole Identity Fabric provides the perfect foundation for a steady evolution. This applies both to the CIAM system itself and to CIAM as a building block of a company-wide identity infrastructure.

Thus the KuppingerCole Identity Fabric serves as the umbrella for an entire IAM architecture. It supports distinctive features for CIAM where required, while ensuring efficiency and reuse wherever possible.

Event Recording
Zachary Faruque: The Consumer Trust Battleground: How Consent and Preferences Becomes a Competitive Edge
Oct 28, 2020
Event Recording
Martijn Loderus: Building Blocks of CIAM
Oct 28, 2020

Consumer identity and access management (CIAM) is the connective technology between consumers and brands. CIAM is an important consideration when navigating routes to market for your products and services. A consumer’s journey navigating solutions to problems is where you can leverage the CIAM building blocks — capture, engage, manage and administration — for more personalized campaigns and direct consumer engagement. Read on to learn the meaning and drivers of these building blocks.

In this session, learn more about the building blocks and how various stakeholders and leaders within the business can use to build requirements and use cases for CIAM.

Capture: Every business will need to capture users’ identities and profiles to engage with them in a personal manner.
Engage: At this stage, the organization must balance security and experience to connect with consumers on a deeper level.
Manage: This building block is an important consideration as it relates to managing PII and sensitive data for consumers.
Administration: Finally, administration, or admin, is an important aspect of the operations and maintenance of a CIAM platform.

Event Recording
Panel: Best Ways to Balance User Experience & Security for your Consumer Identity Management Strategy
Oct 28, 2020

The challenge is to offer user-friendly login procedures via social media accounts, passwords or biometric devices while securing and respecting personal data at the same time. This combination must be taken seriously to provide a smooth Customer Experience (CX) and to guarantee that every consumer can control the access to his personal information. Join this panel to hier the best practise advises of experts in the branch.

Event Recording
Martin Kuppinger: The First Steps to CIAM: Verify Your Customer, Authenticate Your Customer
Oct 28, 2020

The Role of KYC for CIAM and Where Learning From KYC Will Help You in Getting Better in CIAM


Many solutions in CIAM focus on authentication, while others have their strengths in integrating with marketing automation. However, there is an additional angle, relevant for both highly regulated industries but also any other industries. It is the onboarding process, regardless of whether specific KYC (Know Your Customer) requirements must be formally met or not.

Martin Kuppinger will talk about the role and approaches of Identity Verification in the context of CIAM and how this maps to the entire onboarding process as well as recurring authentication. He will look at new technologies such as DID (Decentralized Identity), but also discuss how registration can be simplified if lesser requirements apply – e.g. by rethinking the flow and putting registration and verification to the end (or even further back – think about using the first successful shipping as part of verification).

Event Recording
George Fletcher: The Changing Landscape of Authentication
Oct 28, 2020
Event Recording
KCLive Award: Consumer Authentication
Oct 28, 2020

The KCLive Award honors outstanding projects, standards, or people in the field of Identity Management, Cybersecurity and AI.

Event Recording
Genc Begolli: CIAM at AUDI - A Constant Transformation in a Worldwide Digital Ecosystem
Oct 28, 2020

AUDI has developed a worldwide digital ecosystem for its customers. In order to participate at the ecosystem and to consume the provided services a profound CIAM infrastructure has been developed by AUDI.
To cope with the evolved customer needs, the increased number of digitalized services and of course matured requirements from security and data privacy the CIAM infrastructure is at a constant transformation at AUDI.
During this session we will give you a rough overview of main transformations within the last couple of years at AUDI AG.

Key takeaways:

 

- CIAM product placement at a premium car manufacturer
- International challenges
- Best practices to transform a world-wide IAM stack

Event Recording
Yvo van Doorn: Attract and Retain More Customers with CIAM Technology
Oct 28, 2020

Consumers are now accessing gated content, customer portals or smart devices in ways and at a scale never seen before. The most successful companies aren’t just focused on providing secure, seamless and painless access for the end-user. They’re also passionate about delivering a customer experience that will help them drive growth. And it starts at the login box.