Event Recording

Lars Brodersen: Digitalization of CRM - Rethink, entirely!

Speaker
Lars Brodersen
Technical CRM Product Owner
tesa SE
Lars Brodersen
Lars Brodersen is the technical CRM product owner at tesa SE (one of the world's leading manufacturers of self-adhesive products and system solutions for B2B / B2C). Before that, he was a long-time management consultant for international CRM projects. As the owner of the CRM publishing house...
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Playlist
Customer Technology World 2020
Event Recording
Balraj Dhillon: Digital ID and Responding to a Healthcare Crisis for a Canadian Province
Oct 28, 2020

At the peak of the COVID-19 pandemic, the Province of New Brunswick in Canada needed to enable digital access to COVID-19 test results. Simeio, working with New Brunswick’s Provincial healthcare arm MyHealthNB delivered a digital identity solution. This enabled secure access which was validated against authoritative data sources to proof identity. This also allowed New Brunswick citizens to stay safe and practice social distancing by obtaining results securely and confidentially.

COVID-19 has driven healthcare organizations to enable virtual support and digital tools in a short window. For the foreseeable future in a world of physical distancing, the need for digital services will drastically increase. Digital Identity is at the core of enabling this shift as it facilitates secure access.

Healthcare organizations are the most vulnerable from a modernization perspective due to years of lack of investment and focus. The COVID-19 pandemic has put added strain for hospital organizations to modernize and shift their mode of delivery to virtual care. This session will speak about a use-case that highlights challenges a Canadian Province faced and what tools and solutions were developed to deliver expedited access the COVID-19 test results in 18 days.


Participants will learn:
1. How COVID-19 has driven healthcare organizations to enable virtual support and digital tools
2. How the Province of New Brunswick in Canada enabled digital access to COVID-19 test results
3. How Simeio worked with the Province to deliver a digital identity solution which deployed secure access to COVID-19 results in 18 days

Event Recording
Matthias Reinwarth: CIAM and the KuppingerCole Identity Fabric
Oct 28, 2020

A Flexible, Adaptable Architecture Framework to Meet the Accelerating Demands of a Digital Enterprise

Consumer identity and access management (CIAM) has arrived in the business processes of digital enterprises. Customers, prospects, devices, things and their relationships are becoming increasingly important. At the same time, the innovation cycles for customer-oriented applications are becoming shorter and shorter. And CIAM itself is facing continuously changing challenges.

The service-oriented paradigm of the KuppingerCole Identity Fabric provides the perfect foundation for a steady evolution. This applies both to the CIAM system itself and to CIAM as a building block of a company-wide identity infrastructure.

Thus the KuppingerCole Identity Fabric serves as the umbrella for an entire IAM architecture. It supports distinctive features for CIAM where required, while ensuring efficiency and reuse wherever possible.

Event Recording
George Fletcher: The Changing Landscape of Authentication
Oct 28, 2020
Event Recording
Richard Meeus: Don’t Treat Your Customers Like Criminals: CIAM Best Practices to Balance CX and Security
Oct 29, 2020

Customer registration, identity verification, and multi-factor authentication are all critical to reduce fraudulent activity and protect your customers’ identity data. However, they don’t offer the same warm welcome as an instore employee. Join this keynote presentation to learn how to seamlessly convert, engage, and manage millions of customers online—without sacrificing security.

Event Recording
Dr. Zacharias Voulgaris: The Usefulness of Anonymization and Pseudonymization in Data Science and A.I. Projects
Oct 29, 2020
Event Recording
Dr. André Kudra: Integrating Decentralized Identity Into Your Existing Infrastructure: Do's and Don'ts
Oct 29, 2020

In this keynote we are looking at practically moving existing infrastructures towards the Decentralized Identity world – widely known as Self-Sovereign Identity (SSI). Leveraging the Credential-based Access Control (CrBAC) paradigm, implementing SSI in an enterprise is easier than most people think. We will learn why and how SSI is such a bright way out of the complex and interwoven IAM world still predominant today, more than 11 years after “Dos and Dont´s when Introducing a Compliance Management Tool” in a Role-based Access Control (RBAC) context at EIC 2009.

Event Recording
Chad Wollen: What Is Privacy Experience Management? Why Does It Matter to Your Business?
Nov 03, 2020
Event Recording
Dr. Torsten Lodderstedt: eKYC: Seamless Customer Identification Using Existing Verified Digital Identities.
Oct 28, 2020
Event Recording
Martin Kuppinger: The First Steps to CIAM: Verify Your Customer, Authenticate Your Customer
Oct 28, 2020

The Role of KYC for CIAM and Where Learning From KYC Will Help You in Getting Better in CIAM


Many solutions in CIAM focus on authentication, while others have their strengths in integrating with marketing automation. However, there is an additional angle, relevant for both highly regulated industries but also any other industries. It is the onboarding process, regardless of whether specific KYC (Know Your Customer) requirements must be formally met or not.

Martin Kuppinger will talk about the role and approaches of Identity Verification in the context of CIAM and how this maps to the entire onboarding process as well as recurring authentication. He will look at new technologies such as DID (Decentralized Identity), but also discuss how registration can be simplified if lesser requirements apply – e.g. by rethinking the flow and putting registration and verification to the end (or even further back – think about using the first successful shipping as part of verification).

Event Recording
Martijn Loderus: Building Blocks of CIAM
Oct 28, 2020

Consumer identity and access management (CIAM) is the connective technology between consumers and brands. CIAM is an important consideration when navigating routes to market for your products and services. A consumer’s journey navigating solutions to problems is where you can leverage the CIAM building blocks — capture, engage, manage and administration — for more personalized campaigns and direct consumer engagement. Read on to learn the meaning and drivers of these building blocks.

In this session, learn more about the building blocks and how various stakeholders and leaders within the business can use to build requirements and use cases for CIAM.

Capture: Every business will need to capture users’ identities and profiles to engage with them in a personal manner.
Engage: At this stage, the organization must balance security and experience to connect with consumers on a deeper level.
Manage: This building block is an important consideration as it relates to managing PII and sensitive data for consumers.
Administration: Finally, administration, or admin, is an important aspect of the operations and maintenance of a CIAM platform.

Event Recording
Katryna Dow: Human-centric Data & Identity Management – Implementing Real World Case Studies
Oct 28, 2020

Earlier in 2020, the European Union published “A European Strategy for Data” outlining its vision for a connected single digital market where the benefits of the digital economy could enhance the lives of its citizens, residents and trade partners.

However, we now find ourselves at a very real crossroad. A post-pandemic world will be a new type of normal. Amidst the tragic loss of lives there have been breakthroughs in science, new ways of working along with embracing new digital tools.

We are at the beginning of a new design and architectural phase where just because technology can, doesn’t mean it should. Personal data linked to identity, fuelled by AI sits at the centre of these decisions.

Enabling citizens, students, patients, passengers and consumers to more equitably join the value chains fuelled by data will ultimately lead to greater trust and personalisation, resulting in a more prosperous society. However, this will require new commercial models, enforceable regulation and the digital tools to transform our connected society.

This session will focus on the implementation of real-world case studies including standards, commercial models and technology choices.

Event Recording
Rolf Hausammann: Transformation from a "Contract Specifc Login to a User Centric Experience"
Oct 28, 2020