Session Stream: Customer Centric Business Management

  •  TYPE: Track    START DATE:  Wednesday, October 21, 2020     START TIME: 14:00  
Conference Agenda

Sessions:

Please Hold the Line – Optimize Your Service Center With AI

Date: Wednesday, October 21, 2020 Time: 14:00-14:20

Please Hold the Line – Optimize Your Service Center With AI
Max-Ludwig Stadler, mindsquare AG

The central part of communication with our customers is done manually. This not only leads to high costs but can also cause problems when confronted with a peak of customer-messages (i.e., during the start of COVID). The result: Long service times for our customers. This presentation will show you how you can optimize your communication by partly automizing it with ai-services.

The Changing Landscape of Authentication

Date: Wednesday, October 21, 2020 Time: 14:20-14:40

The Changing Landscape of Authentication
George Fletcher, Verizon Media Group


Automated Zero-Trust Authorization

Date: Wednesday, October 21, 2020 Time: 14:40-15:00

Automated Zero-Trust Authorization
Nathanael Coffing, Cloudentity


Designing for Diversity

Date: Wednesday, October 21, 2020 Time: 15:00-15:20

Designing for Diversity
Nicole Landry, Royal Bank of Canada (RBC) • Chanda Jackson, Royal Bank of Canada (RBC)

Do identity solutions ever feel like an afterthought? Explore opportunities to add strong identity in your designs from the beginning. 

Building Blocks of CIAM

Date: Wednesday, October 21, 2020 Time: 15:20-15:40

Building Blocks of CIAM
Martijn Loderus, IBM Security

Consumer identity and access management (CIAM) is the connective technology between consumers and brands. CIAM is an important consideration when navigating routes to market for your products and services. A consumer’s journey navigating solutions to problems is where you can leverage the CIAM building blocks — capture, engage, manage and administration — for more personalized campaigns and direct consumer engagement. Read on to learn the meaning and drivers of...

eKYC: Seamless Customer Identification Using Existing Verified Digital Identities.

Date: Wednesday, October 21, 2020 Time: 15:40-16:00

eKYC: Seamless Customer Identification Using Existing Verified Digital Identities.
Dr. Torsten Lodderstedt, YES.com AG


The Consumer Trust Battleground: How Consent and Preferences Becomes a Competitive Edge

Date: Wednesday, October 21, 2020 Time: 16:20-16:40

The Consumer Trust Battleground: How Consent and Preferences Becomes a Competitive Edge
Zachary Faruque, OneTrust



Virtual Event

Customer Technology World 2020

Language:
English
Contact person:

Ms. Lauren Zuber
+49 211 23707725
lz@kuppingercole.com
  • Oct 20 - 22, 2020