Customer Experience Management

  •  TYPE: Track    START DATE:  Thursday, September 26, 2019     START TIME: 10:30    LOCATION:  Emerald 3
Parent Track

Moderator(s):

Continuing Professional Education Credits:

KuppingerCole is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing education on the National Registry of CPE Sponsors. State Boards of accountancy have final authority on the acceptance of individual courses for CPE credits. Complaints regarding registered sponsors may be submitted to the National Registry through its website: www.learningmarket.org


After attending this track you will be able to:

  • Explain how natural language processing (NLP) Cognitive Artificial Intelligence (AI) Automation with Analytics changes the Customer Experience
  • Describe how to make your User Experience easy,  secure and trustworthy
  • Explain how individuals’ expectation about privacy, and the principle of behavioral economics has an impact on how companies conduct business
  • Set up a registration process which is GDPR compliant with integrated with IoT devices

You can get 2 CPEs for this track.

Sessions:

How Natural Language Processing (NLP) Cognitive Artificial Intelligence (AI) Automation with Analytics is Going to Change your Customer Experience

Date: Thursday, September 26, 2019 Time: 10:30-11:30

How Natural Language Processing (NLP) Cognitive Artificial Intelligence (AI) Automation with Analytics is Going to Change your Customer Experience
Nelson Cicchitto, Avatier


Panel: Good User Experience - Make it Easy, Secure & Trustworthy
Nelson Cicchitto, Avatier • Alka Gupta, globaliD • Dave McGibbon, Passbase • Kathryn Harrison, DeepTrust Alliance


Privacy — Do We Actually Care?

Date: Thursday, September 26, 2019 Time: 11:30-12:30

Privacy — Do We Actually Care?
Christian Goy, Behavioral Science Lab

This session will highlight how we rationalize or perceive data-privacy, why we care and actually don't, and what we expect from companies when it comes to our own data.  We will explore and explain how understanding individuals’ expectation about privacy, and the principle of behavioral economics will have an enormous impact on how companies conduct business today and more importantly, in the future.

The Importance of Strong Customer Authentication for Open Banking
Raveen Athapaththu, WSO2

Open Banking was created to have a positive impact on customer lifestyles through improved access to products and services. In order to provide unique experiences to customers, authentication and consent methods should be more than a simple security mechanism. They should be implemented with customer experiences in mind. Customers should be able to feel confident about the use of their data with no compromise to user experience. Key takeaways:...

Quick Links

Register now!

Consumer Identity World EU 2019

Stay Connected

Information

Seattle, USA

Conference

Consumer Identity World USA 2019

Language:
English
Registration fee:
€1200.00 $1500.00 S$1920.00 13200.00 kr
Mastercard Visa American Express PayPal
Contact person:

Ms. Lauren Zuber
+49 211 23707725
lz@kuppingercole.com
  • Sep 25 - 27, 2019 Seattle, USA
Register now!

How can we help you

Send an inquiry

Call Us +49 211 2370770

Mo – Fr 8:00 – 17:00