Customer Identity Management - Building the Foundations for a Sustainable Customer Relationship Service

  •  TYPE: Track    START DATE:  Tuesday, November 28, 2017     START TIME: 11:00  
Parent Track

Moderator(s):

Sessions:

An Introduction to the Concept of CIAM and How It Differs from Traditional Identity & Accesss Management

Date: Tuesday, November 28, 2017 Time: 11:00-12:00

An Introduction to the Concept of CIAM and How It Differs from Traditional Identity & Accesss Management
John Tolbert, KuppingerCole


Customer Case Study: Implementing Consumer IDaaS for Your Smart Thermostat
Peter J. Groeneveld, Capgemini


Panel: Innovation, Agility, Usability: Getting the most out of your CIAM Strategy

Date: Tuesday, November 28, 2017 Time: 12:00-13:00

Panel: Innovation, Agility, Usability: Getting the most out of your CIAM Strategy
Joni Brennan, Digital ID & Authentication Council of Canada • John Erik Setsaas, Signicat AS • Rooly Eliezerov, Gigya • C├ęcile Wendling, Axa

So you have decided you need a consumer-focused identity management strategy.  Which business objectives will your CIAM strive to meet?  What tactics do most organizations put into place to achieve their consumer identity goals?  How do strategies change over time?  We will hear from some leading experts on how to maximize ROI on CIAM deployments.

Bulding Consumer Sovereignty in Personal Data and Digital Identities through Personal Information Management Systems: Illusions and Promises
Maria Macocinschi, University of Turku

The current state of e-commerce is defined by a mutual dependency between consumers and companies. While the former is allowed access to free and customized services, the latter enjoys the economic advantage following the immense collection and use of individuals’ personal data. However, this exchange of “freedoms” often masks power and information asymmetries, where the data subjects perceive a loss of control and an affected free choice. As a solution to these...


Paris, France

Conference

Consumer Identity World Europe 2017

Language:
English
Registration fee:
€1200.00
Contact person:

Mr. Levent Kara
+49 211 23707710
lk@kuppingercole.com
  • Nov 27 - 29, 2017 Paris, France