Leadership Brief: Top 3 Initiatives to Improve CX and Customer Journeys - 80293

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When it comes to digital marketing, companies of all business sectors try to constantly improve customer experience (CX) and customer journeys. In many cases, there is a single focus on technological topics, such as machine learning or conversational interfaces. But, is technology the key to success? This leadership brief gives an overview of relevant topics regarding optimization of CX and customer journeys—and highlights three initiatives to consider.


Date Title
Nov 18, 2019

Leadership Brief: Top 3 Initiatives to Improve CX and Customer Journeys - 80293

When it comes to digital marketing, companies of all business sectors try to constantly improve customer experience (CX) and customer journeys. In many cases, there is a single focus on technological topics, such as machine learning or conversational interfaces. But, is technology the key…

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