Customer Identities as One of the Most Valuable Assets of a Company
- LANGUAGE: English DATE: Tuesday, October 22, 2019 TIME: 18:00 -22:00
Topics of the Evening:
#1 How Not to Lose Customers During Authentication and Registration Processes
Information security and privacy are mandatory for login and registration processes at customer portals, not just because it is a legal requirement (e.g., PSD2 and GDPR), but also because trust is key in building and maintaining customer relationships. On the other hand, complex passwords or even two-factor authentication (e.g., based on a password and a hardware token) might hinder customers accessing a particular service—and can therefore impair the customer experience and/or commercial success. Roland Bühler will talk about how not to lose customers during the authentication and registration processes.
#2 How to Make a Customer out of a Consumer – The Technologies that Can Help You
The challenge of Identity & Security really starts when the anonymous consumer wants or shall become a digital customer of your new and cool services. It is about identification, about registration, about authentication. This involves fraud mitigation, security and avoiding identity theft (or fraud after identity theft), but also efficient and convenient processes. There are many technologies that can support, and many of these you must use – but well-thought-out, and opting for the right approaches. Martin Kuppinger will talk about how Adaptive Authentication, Video Identification, Blockchain ID, ID Providers, and many other elements can play together and what the main considerations are you should keep in mind to end up with a smooth, not a bumpy process for your customers. Your success will be based on serving your customers well.
#3 How to Protect your Customers from Data Breaches
Every organization is looking for ways to protect itself from falling victim to cyber-attacks, especially when it comes to sensitive data, such as customer data. So they are beginning to take action to protect their business from these threats. A mature and up-to-date plan that thwarts or timely detects cyber threats can protect your business from data loss and keep your customer data secure with appropriate technology and process controls.But "Assume Breach" is by no means a new concept. So what do we do if the data loss happened? Are we fast enough, do we communicate adequately and comprehensively with all stakeholders.
Matthias Reinwarth will talk about the protection of customer data along the customer journey and even in the event of a breach. Because this too means protecting customers from the fall-out of cyber-attacks. And properly carried out it might be essential for your company in surviving such an incident.
Customer Identities as One of the Most Valuable Assets of a Company Agenda
Please note that presentations and other event materials are only available to registered participants.
You need to log in to be able to download them.
|Thursday, October 24, 2019|
KCxTalk Presentation Slides
Roland Bühler, Senior Analyst, KuppingerCole
Martin Kuppinger, Principal Analyst, KuppingerCole
Matthias Reinwarth, Lead Advisor & Senior Analyst, KuppingerCole
Location / Hotels
- Contact person:
Ms. Lauren Zuber
+49 211 23707725
- Oct 22, 2019 18:00 -22:00 Amsterdam
The Identity-as-a-Service (IDaaS) market continues to develop with a significant push from organizations looking to adopt cloud-based delivery of security services including IAM. While IDaaS Access Management solutions, providing SSO (Single Sign-On) for the users and access to a variety of services are already established, IDaaS IGA is not as widely used yet. However, shifting IGA (Identity Governance and Administration) capabilities, e.g. Identity Lifecycle Management and Access Governance, to the cloud might provide significant benefits regarding time and cost of deploying and operating IGA.
Come to the place where the Digital Transformation is happening. The European Identity & Cloud Conference, held from May 12-15, 2020, offers a mixture of best practice discussions, visionary presentations, and networking opportunities with a future-oriented community. More than 800 thought leaders, leading vendors, analysts, executives, and end-users get together in Munich to be inspired by a list of world-class speakers.