Consumer Identity World APAC 2018

Find the perfect Consumer Identity & Access Management (CIAM) Strategy for your Connected Customer

Balancing User Experience, Privacy, and Security

The Consumer Identity World Tour is the place where you get input for your perfect CIAM Strategy. Learn more about Privacy by Design, Consent Life Cycle Management and the needs of your customers. Get to know how to secure their personal information in a strategic and user-friendly way.

More than ever, the challenge is to offer user-friendly login procedures via social media accounts, passwords or biometric devices while securing and respecting personal data at the same time. This combination must be taken seriously to provide a smooth Customer Experience (CX) and to guarantee that every consumer can control the access to his personal information.

In a consumer-driven world, companies have the task to see things from the customer’s perspective. Customer experience is king and delivering an incredible experience through a bespoke, tailored, and relevant communication is everything. This leads to the fact that the collaboration of Marketing and IT becomes more and more important. MarTech, Marketing Automation, and AI are on their way and here to stay. Therefore, most of all Marketing Executives will need to wrap themselves around the customer lifecycle and blend the art of engagement, the science of data, and the power of technology to create digital ecosystems that connect at every touch point.

Nevertheless, the General Data Protection Regulation (GDPR) is in force from May 25, 2018, and brings new challenges for companies who deal with customers that are based in the EU. All business activities including personal data must comply with the GDPR. Not only consumer have extended rights, the definition of what is personal data and how it can be used is changed.

Learn at the Consumer Identity World how to satisfy your customers by Delivering highly personal, and very compelling experiences to smart mobile devices, smart systems, cars, utilities and more.

Key Topics

Consumer Identity & Access Management (CIAM) - The need to combine Identity & Access Management and Customer Relationship Management
Customer Journey & Customer Experience: Delivering the right value and information at the right time
MarTech – Marketing Automation is here to stay so get to know how to work with it
KYC – How to serve your customer with the right content at the right time
Artificial Intelligence – How Chatbots and Machine Learning change the way we work
GDPR is here now – are you compliant and what are the next steps?
Consent Life Cycle Management - every consumer must be able to control the access to his personal information
Privacy by Design - secure personal information in a strategic and user-friendly way
Consumer First - User-friendly login procedures while preventing your customers from fraud and cyber risks
Get the latest Market Overview of CIAM Solutions and their Maturity Level

Featured Speakers

Didier Collin de Casaubon

CEO

Pikcio (formerly MatchUpBox)

After a post-grad in Philosophy, a Master in Mathematics and an MBA , Didier juggled between working in the banking industry for over 15 years and being an entrepreneur in the software industry. He has spent the last several years working on…

Adam Posner

CEO

The Point of Loyalty

Adam Posner is founder and CEO of The Point of Loyalty, a strategic consultancy that helps business increase the care and currency of existing customers. He is a customer loyalty and retention program strategist helping business build cus…

Mark Stephen Meadows

Founder & CEO

Botanic Technologies, Inc.

Mark Stephen Meadows is an American author, inventor, and designer. With 20 years in VR, 15 in AI, and 5 in blockchain he has designed and developed artificial intelligence applications at some of the world’s top research l…

Sue Dawes

UK Programme Manager

OIX UK Europe

Sue Dawes is UK Programme Manager for OIX UK Europe, a non-profit trade organisation of leading competitors from competing business sectors focused on accelerating the volume and velocity of trusted transactions online. Responsible …

Christian Goy

Managing Director

Behavioral Science Lab

Christian Goy is the co-founder and managing director of the Behavioral Science Lab. No one combines science, art, skill and passion quite like Christian. He has the curiosity of an anthropologist, the eye of a designer, the ear of a storyte…

Graham Williamson

Director APAC / Senior Analyst

KuppingerCole

Graham Williamson is a director of KuppingerCole (Asia Pacific) Pte Ltd headquartered in Singapore. Graham has practical experience in the identity management and access control industry having completed assignments in the academic, governm…

Anmol Singh

Lead Analyst

KuppingerCole

Anmol Singh is a lead analyst at KuppingerCole (Asia) Pte Ltd. headquartered in Singapore. He brings more than 14 years of cybersecurity experience focused on identity and access management and related technologies. Through his career, Mr. S…

Mona Zoet

Founder and CEO

RegPac Revolution

Mona is the Founder and CEO of RegPac Revolution Pte. Ltd., a Regulatory Technology Ecosystem builder and Digital Knowledge Platform for Education, Networking and Thought Leadership Events. She has worked for more than 15 years around the gl…

Ravi Muthukrishnan

Product Security Architect

Visa

Ravi Muthukrishnan specializes in web application security, cloud security, data protection, risk management and cybersecurity issues. He has seven years of global experience in cybersecurity. He currently leads security architecture for Vis…

Ho Chang

CEO

BioID GmbH

With “be recognized” as the slogan and vision for the company, Ho first recognized the commercial potential of the multimodal biometric technology now known as BioID. Ho’s knowledge and long-term experience in software and …

Don Thibeau

Executive Director

OpenID Foundation

Don is President and Chairman of the Open Identity Exchange (OIX) a non-profit organization of leaders from competing sectors, including enterprise, data services, telecommunications, consulting services, SaaS, banking, retail and government…

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Speakers

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Top Reasons to Attend

1. Increasing brand loyalty with Customer Identity and Access Management (CIAM)

CIAM is the fastest growing specialty in Identity and Access Management (IAM) that has emerged in the last few years to meet evolving business requirements. Many businesses and public-sector organizations are finding that they must provide better digital experiences for and gather more information about the consumers who are using their services.

2. Pick up your key takeaways from best practice sessions and international experts

With a great mix of best practices, single presentations, panel discussions, thought leadership and analyst view the CIW offers you a unique mix out of key takeaways for your business. Meet and discuss with speakers from all over the world and receive their advice for your business challenges.

3. Get to know your customers and how to serve them right

To manage ownership of customer information in a digitally transformed economy with numerous business partners demanding access is one of the most significant evolutions today and it will continue to evolve rapidly. With CIAM (Customer Identity & Access Management), data from various sources such as CRM, ERP, Identity Management, and your Website converges. That is why the link of Secure Identity & Access Management with Customer Relationship Management continues to be of the utmost importance for any digital business.

4. GDPR is here now

From May 25, 2018, GDPR is in force. Get to know if you are compliant and ready to deal with the personally identifiable information of EU citizens. Furthermore, you will learn more about the next steps and how to further integrate GDPR in your customer Communication.

5. Put your Customer into focus with a great Experience

Besides the fact that you need to know your customer to serve him right you furthermore need to create a great customer experience. What makes your service attractive and trustworthy and how can you satisfy your clients? Learn at CIW more about the importance of the customer journey and the right sales & marketing strategies while securing the personal information in a strategic and user-friendly way.

6. Get to know more about AI and MarTech

Artificial Intelligence arises and changes the way we work. How can you use it to improve your business? Get to know more about AI, Chatbots, Marketing Automation and other future trends you and your Marketing Department need to be prepared for.

7. Do not miss the latest Market Overview of CIAM Solutions

Receive an impression of the latest CIAM solutions on the market and learn how to choose the right partner for your necessities.

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