Consumer Identity World APAC 2018

Find the perfect Consumer Identity & Access Management (CIAM) Strategy for your Connected Customer

Balancing User Experience, Privacy, and Security

The Consumer Identity World Tour is the place where you get input for your perfect CIAM Strategy. Learn more about Privacy by Design, Consent Life Cycle Management and the needs of your customers. Get to know how to secure their personal information in a strategic and user-friendly way.

More than ever, the challenge is to offer user-friendly login procedures via social media accounts, passwords or biometric devices while securing and respecting personal data at the same time. This combination must be taken seriously to provide a smooth Customer Experience (CX) and to guarantee that every consumer can control the access to his personal information.

In a consumer-driven world, companies have the task to see things from the customer’s perspective. Customer experience is king and delivering an incredible experience through a bespoke, tailored, and relevant communication is everything. This leads to the fact that the collaboration of Marketing and IT becomes more and more important. MarTech, Marketing Automation, and AI are on their way and here to stay. Therefore, most of all Marketing Executives will need to wrap themselves around the customer lifecycle and blend the art of engagement, the science of data, and the power of technology to create digital ecosystems that connect at every touch point.

Nevertheless, the General Data Protection Regulation (GDPR) is in force from May 25, 2018, and brings new challenges for companies who deal with customers that are based in the EU. All business activities including personal data must comply with the GDPR. Not only consumer have extended rights, the definition of what is personal data and how it can be used is changed.

At the Consumer Identity World, you will learn how to satisfy your customers by Delivering highly personal, and very compelling experiences to smart mobile devices, smart systems, cars, utilities and more.

Agenda

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Featured Speakers

Nikos Acuna

Chief Visionary

Sizmek

Nikos Acuña is an award-winning author, producer, speaker, and futurist. As Chief Visionary at Sizmek, a company that creates advertising solutions of the future, Nikos uncovers the hidden connections between brands and audiences, and…

Ho Chang

CEO

BioID GmbH

With “be recognized” as the slogan and vision for the company, Ho first recognized the commercial potential of the multimodal biometric technology now known as BioID. Ho’s knowledge and long-term experience in software and …

Don Thibeau

Executive Director

OpenID Foundation

Don is President and Chairman of the Open Identity Exchange (OIX) a non-profit organization of leaders from competing sectors, including enterprise, data services, telecommunications, consulting services, SaaS, banking, retail and government…

Dirk Wahlefeld

Product Manager

ITConcepts

Dirk Wahlefeld represents ITConcepts as a Product Manager for their patent pending Identity Management product go:Identity. In this role, he is responsible for conceptual design and realization of product strategy as well the product develop…

Adam Posner

CEO

The Point of Loyalty

Adam Posner is founder and CEO of The Point of Loyalty, a strategic consultancy that helps business increase the care and currency of existing customers. He is a customer loyalty and retention program strategist helping business build cus…

Dr. Hans Lombardo

CMO

Blockpass IDN

Hans is the CMO of Blockpass IDN and a successful entrepreneur and enthusiastic evangelist of blockchain technologies, who speaks at blockchain and fintech events globally. He is a co-founder of Chain of Things – a Hong Kong-based star…

Graham Brown

Entrepreneur|Radio Show Host|Investor

Asia Tech Podcast

Graham Brown is an entrepreneur, radio show host and investor. He is a published author on the subject of consumer technology and investment, works including “The Mobile Youth: Voices of the Connected Generation” and "The Asia Ma…

Mona Zoet

Founder and CEO

RegPac Revolution

Mona is the Founder and CEO of RegPac Revolution Pte. Ltd., a Regulatory Technology Ecosystem builder and Digital Knowledge Platform for Education, Networking and Thought Leadership Events. She has worked for more than 15 years around the gl…

Naohiro Fujie

Deputy General Manager

Itochu Techno Solutions

Naohiro Fujie, Deputy General Manager at Itochu Techno-Solutions Corporation(CTC), has spent more than 15 years in the IT industry and primary focused on Enterprise Identity & Access Management and Enterprise Trust-Framework area includi…

Didier Collin de Casaubon

CEO

Pikcio (formerly MatchUpBox)

After a post-grad in Philosophy, a Master in Mathematics and an MBA , Didier juggled between working in the banking industry for over 15 years and being an entrepreneur in the software industry. He has spent the last several years working on…

Shane Day

Chief Technology Officer

UNIFY Solutions

As Chief Technology Officer, Shane is responsible for all UNIFY product development functions. Shane has over 14 years experience developing enterprise software solutions, and comes from a background of computer engineering, information syst…

Sofia-Cristina Vişan

Senior Program Manager

Microsoft

Sofia-Cristina Vişan is a Senior Program Manager at Microsoft with an international career spanning Europe and the United States. Within the Engineering team, she leads Azure AD B2C Partner Programs, driving product evangelism, usage and imp…

Christian Goy

Managing Director

Behavioral Science Lab

Christian Goy is the co-founder and managing director of the Behavioral Science Lab. No one combines science, art, skill and passion quite like Christian. He has the curiosity of an anthropologist, the eye of a designer, the ear of a storyte…

Olamide Omolola

Security Researcher

Graz University of Technology

Olamide is a security researcher at the Graz University of Technology. He received his MSc. Computer Science from the University of Ibadan, Nigeria. His love for research led him back to the University after working as a software developer …

Aalok Doshi

Co-Founder /Venture Builder

Loyalty Credit

I am a creative strategist and love solving hard problems using technology to create innovative scalable solutions using critical thinking and collaboration skillsets with specialization in B2B and technology business development. Over th…

Sebastian Mueller

Chief Operating Officer

MING Labs

Sebastian Mueller is a business leader, advisor and investor in early-stage start-ups, as well as an author and speaker on topics around corporate innovation, digital transformation, future of work and the societal impact of technology. He h…

Key Topics

Consumer Identity & Access Management (CIAM) - The need to combine Identity & Access Management and Customer Relationship Management
Customer Journey & Customer Experience: Delivering the right value and information at the right time
MarTech – Marketing Automation is here to stay so get to know how to work with it
KYC – How to serve your customer with the right content at the right time
Artificial Intelligence – How Chatbots and Machine Learning change the way we work
GDPR is here now – are you compliant and what are the next steps?
Consent Life Cycle Management - every consumer must be able to control the access to his personal information
Privacy by Design - secure personal information in a strategic and user-friendly way
Consumer First - User-friendly login procedures while preventing your customers from fraud and cyber risks
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Speakers

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Exhibitors

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Tickets

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Top Reasons to Attend

1. Increasing brand loyalty with Customer Identity and Access Management (CIAM)

CIAM is the fastest growing specialty in Identity and Access Management (IAM) that has emerged in the last few years to meet evolving business requirements. Many businesses and public-sector organizations are finding that they must provide better digital experiences for and gather more information about the consumers who are using their services.

2. Pick up your key takeaways from best practice sessions and international experts

With a great mix of best practices, single presentations, panel discussions, thought leadership and analyst view the CIW offers you a unique mix out of key takeaways for your business. Meet and discuss with speakers from all over the world and receive their advice for your business challenges.

3. Get to know your customers and how to serve them right

To manage ownership of customer information in a digitally transformed economy with numerous business partners demanding access is one of the most significant evolutions today and it will continue to evolve rapidly. With CIAM (Customer Identity & Access Management), data from various sources such as CRM, ERP, Identity Management, and your Website converges. That is why the link of Secure Identity & Access Management with Customer Relationship Management continues to be of the utmost importance for any digital business.

4. GDPR is here now

From May 25, 2018, GDPR is in force. Get to know if you are compliant and ready to deal with the personally identifiable information of EU citizens. Furthermore, you will learn more about the next steps and how to further integrate GDPR in your customer Communication.

5. Put your Customer into focus with a great Experience

Besides the fact that you need to know your customer to serve him right you furthermore need to create a great customer experience. What makes your service attractive and trustworthy and how can you satisfy your clients? Learn at CIW more about the importance of the customer journey and the right sales & marketing strategies while securing the personal information in a strategic and user-friendly way.

6. Get to know more about AI and MarTech

Artificial Intelligence arises and changes the way we work. How can you use it to improve your business? Get to know more about AI, Chatbots, Marketing Automation and other future trends you and your Marketing Department need to be prepared for.

7. Do not miss the latest Market Overview of CIAM Solutions

Receive an impression of the latest CIAM solutions on the market and learn how to choose the right partner for your necessities.

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