Unlocking the Potential of CX: IAM Practices for Corporate Clients

  • TYPE: Keynote DATE: Thursday, July 16, 2020 TIME: 14:00-14:20

Banking products have become commodities; the only way to stand out from competition is to offer differentiating customer experience. Both retail and corporate clients expect personal, easy, and smart solutions from their banks. Identity & Access Management plays an essential role in this equation – offering high level of security without compromising on customer experience is the main challenge.

In this keynote session, Dinçer Sidar will talk about the changing customer expectations and deep dive into IAM practices and learnings for corporate banking clients.


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Speaker:

Dinçer Sidar is a Customer Journey Expert at ING Wholesale Banking, where he oversees Identity & Access Management solutions for corporate clients. At the same time, he is part of ING's International Talent Programme, which aims to develop the future leaders within the bank. Working...


Session Links

Dinçer Sidar: Unlocking the Potential of CX: IAM Practices for Corporate Clients


Virtual Event

Customer Identity & Marketing Automation

Language:
English
Contact person:

Ms. Lauren Zuber
+49 211 23707725
lz@kuppingercole.com
  • Jul 16, 2020 12:00pm - 6:00pm CEST