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"With our research, we focus on providing information that supports customers in both decision making and setting their long-term strategies. We combine our thought leadership, ongoing market research, and our concrete experience from customer interactions in our research documents."
Martin Kuppinger, Founder and Principal Analyst
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Blog
Where Workflows, Service Management, Digital Identities, and Work From Home Meet
Simplifying access to IT services by building on platforms for IT workflows and beyond ServiceNow, over the past few years, has emerged as one of the leaders in the ITSM (IT Service Management) market and beyond to what today is named ESM (Enterprise Service Management). In fact, the evolution of that market has helped ITSM leave the bunker of IT, and become a strategic element for businesses. ESM today is much bigger and more important than ITSM ever was The reason is that ESM supports [...]
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