Focus Area: Know Your Customer (KYC)

What is Know Your Customer (KYC)

In order to improve and tighten business relationships, today’s connected businesses need to communicate, collaborate and interact with their customers in a way that’s faster and suppler than ever before. Knowing consumers and their identities spot on also allows to optimally serve them.

To use this key to success in the era of digital transformation, enterprises today often think about employing Customer Identity & Access Management (CIAM), complementary to traditional IAM for employees and business partners. They often forget however that, forced by regulation authorities, they already use the strong tool KYC (Know Your Customer) in order to prevent, among others, money laundering.

KYC done right encompasses Customer Tracking & Marketing Automation as well as Analytics (Big Data) and Privacy & Information Protection and goes much further than CIAM. The term KYC is yet not really accurate, since it helps not only with knowing the customer, but also optimally serving him. Better would be the term Know & Serve Your Customer (KSYC), a proper evolutionary step of doing CRM and CIAM.

It requires a string of key enabling technologies, e.g. security and privacy enhancements, secure access to mobile and social logins, identity relationship management to understand how different identities are connected to each other, big data, up to blockchain, distributed ledgers and Life Management Platforms (LMPs). 

Latest Research, Upcoming Webinars and Events From
Know Your Customer (KYC)

Webinar

Authentication & Authorization for the Microservices World

As businesses are expanding their presence in the cloud, they are increasingly looking into innovative approaches towards software development and operations that allow them to bring their applications to the market faster, to make them more adaptable and scalable to the ever-changing business requirements. More

Executive View

Executive View: STEALTHbits® Products Overview - 70270

Securely governing access is increasingly important to ensure compliance as well as to defend against cyber-crime. STEALTHbits’ products provide a comprehensive set of solutions to address IT security risks covering Active Directory, Data Access Governance, Privileged Access Management, and Threat Detection. More

Webcast

Eve Maler - UMA deep dive - GDPR, PSD2 - pivot to CIAM

Presentation at the Kantara Workshop More

Conference

Consumer Identity World Europe 2017

Managing customer information in a digitally transformed economy with numerous business partners demanding access is one of the most significant challenges today, and it will continue to evolve rapidly. Besides that, the challenge is to offer user-friendly login procedures via social media accounts, passwords or biometric devices while securing and respecting personal data at the same time CIW Europe is a joint Event with our Partner CXP (Le Groupe CXP, Paris, France). More

Latest News From Know Your Customer (KYC)

Blog

Administrative Security in Security Products

At KuppingerCole, cybersecurity and identity management product/service analysis are two of our specialties. As one might assume, one of the main functional areas in vendor products we examine in the course of our research is administrative security. There are many components that make up…

Executive View

Executive View: STEALTHbits® Products Overview - 70270

Securely governing access is increasingly important to ensure compliance as well as to defend against cyber-crime. STEALTHbits’ products provide a comprehensive set of solutions to address IT security risks covering Active Directory, Data Access Governance, Privileged Access…

Whitepaper

Whitepaper: Airlock: Datenschutz-Grundverordnung (DSGVO): Mehr als nur Consent Management! - 70327

Die DSGVO oder EU GDPR (General Data Protection Regulation), die ab dem 28. Mai 2018 voll wirksam ist, wird derzeit vor allem mit den Zustimmungsregeln zur Nutzung personenbezogener Daten (Consent) und den Rechten der Betroffenen wie beispielsweise dem „Recht auf Vergessen“ in…

Whitepaper

Whitepaper: ForgeRock: The Effect of GDPR on Customer Relations - 73000

The upcoming EU GDPR will have significant impact on how business can collect PII of their customers and consumers. Business are well-advised to thoroughly review these changes and prepare. Managing consumer identities consistently across all apps, portals, and services is essential.…

Blog

The Power of Utility in the Future of Marketing

Guest post by Christian Goy, Co-founder and Managing Director of Behavioral Science Lab In the future, marketing will be driven neither by demographics, on- or off-line behavioral identifiers or psychographics, but by understanding and fulfilling the individual utility expectations of the…

Executive View

Executive View: Entrust IdentityGuard for Enterprise - 71321

Securely authenticating users is a major problem given the increasing threats from cyber-crime. Entrust IdentityGuard for Enterprise provides a comprehensive solution for enterprises to select and manage the way in which organizational users are authenticated to access both physical and…

Leadership Brief

Leadership Brief: Why Adaptive Authentication Is A Must - 72008

Adaptive Authentication, or the practice of varying authentication methods based on runtime evaluation of risk factors, is a requirement for accessing applications, resources, devices, networks, and even cyber-physical systems.

Executive View

Executive View: PlainID - 70358

PlainID offers an authorization solution that provides Policy Based Access Control (PBAC) for common on-premise, SaaS, and even homegrown applications. PlainID’s scalable technology enables customers to easily externalize authorization decisions from applications, achieving higher…

Webcast

Eve Maler - UMA deep dive - GDPR, PSD2 - pivot to CIAM

Presentation at the Kantara Workshop

Webcast

From Dumb Cookies to Informed Consent: Privacy-by-design as a Strategic Requirement

This panel includes a look at the GDPR requirements, with an emphasis on the business opportunities for creating closer customer relationships when moving to informed consent; including the ability to potentially convince customers of moving to non-freemium models and paying for better…

About KuppingerCole

Our Capabilities

KuppingerCole’s values are expertise, thought leadership, neutrality and outstanding practical relevance.

Our People

KuppingerCole’s highly qualified and globally recognized analysts continuously research and update KuppingerCole online research library, and perform manufacturer-independent advisory services.

Our Methodologies

Proven approach of KuppingerCole focuses on lean, efficient projects, with a structured methodology based on ongoing research, publications, and thought-leading deep knowledge of our analysts.

Our Experience

A large number of KuppingerCole’s existing reports and a significant number of new reports published every year ensures that you can always access up-to-date information you need for your decisions.

Discover KuppingerCole

KuppingerCole Select

Register now for KuppingerCole Select and get your free 30-day access to a great selection of KuppingerCole research materials and to live trainings.

Sign Up now

Blog

Blog

Not Just Another Buzzword: Cyber Risk Governance

Today, companies are increasingly operating on the basis of IT systems and are thus dependant on them. Cyber risks must therefore be understood as business risks. The detection and prevention of cyber security threats and appropriate responses to them are among the most important activities to [...]

Stay Connected

Latest Insights

Hot Topics

Become a Client

Learn more about becoming a Client

Contact Us

Call Us

+49 211 2370770
Mo - Fr 8:00 - 17:00