Focus Area: Know Your Customer (KYC)

What is Know Your Customer (KYC)

In order to improve and tighten business relationships, today’s connected businesses need to communicate, collaborate and interact with their customers in a way that’s faster and suppler than ever before. Knowing consumers and their identities spot on also allows to optimally serve them.

To use this key to success in the era of digital transformation, enterprises today often think about employing Customer Identity & Access Management (CIAM), complementary to traditional IAM for employees and business partners. They often forget however that, forced by regulation authorities, they already use the strong tool KYC (Know Your Customer) in order to prevent, among others, money laundering.

KYC done right encompasses Customer Tracking & Marketing Automation as well as Analytics (Big Data) and Privacy & Information Protection and goes much further than CIAM. The term KYC is yet not really accurate, since it helps not only with knowing the customer, but also optimally serving him. Better would be the term Know & Serve Your Customer (KSYC), a proper evolutionary step of doing CRM and CIAM.

It requires a string of key enabling technologies, e.g. security and privacy enhancements, secure access to mobile and social logins, identity relationship management to understand how different identities are connected to each other, big data, up to blockchain, distributed ledgers and Life Management Platforms (LMPs). 

Latest Research, Upcoming Webinars and Events From
Know Your Customer (KYC)

Webinar

Prevent Data Breaches - Moving to a Modern Approach to Breach Avoidance in Three Steps

The history of IT Security is only a generation old, yet the direction of the arms race has already changed completely several times. Initially, perimeter-based security – firewalls and anti-virus software – played the most important role at organizations. By the beginning of the new millennium the focus of security turned to identity-based solutions but IAM has also been shown not to be a silver bullet to protect against breaches. More

Executive View

Executive View: ForgeRock Access Management - 71316

ForgeRock Access Management is a full-feature Identity and Access Management (IAM) system.  It provides numerous authentication options, an adaptive risk engine, identity federation, and advanced policy-based authorization capabilities.   ForgeRock supports open standards development, and that is reflected by the multi-protocol support in ForgeRock Access Management.  The product is built from the open source OpenAM project, and ForgeRock provides fee-based support. More

Webcast

Identity Assurance - the Art of Knowing Your Customers

To conduct online business, users need to be able to identify themselves remotely and reliably. In most cases, however, it is not sufficient for the user to simply assert "I am who I say I am - believe me." When doing digital business, you will never meet your customers face-to-face, and there is a need to establish certainty and proof of the customers' identity. Digital on-boarding must be simple for the user, while at the same time give the business enough information to ensure trust. More

Workshop

Dec 07, 2016: Der neue Datenschutz – Crashkurs für IT-Professionals

In weniger als eineinhalb Jahren tritt die neue Datenschutzgrundverordnung der EU (EU-DSGVO), besser bekannt unter der englischen Abkürzung GDPR (General Data Protection Regulation), in Kraft. Höchste Zeit also, sich mit den Veränderungen zu befassen, die dieses EU-weit geltende Gesetz bringen wird, und insbesondere mit dessen Auswirkungen auf die IT. Dieser eintägige Crashkurs macht Sie fit für die neue Datenschutz-Ära und bewahrt Sie vor unangenehmen Überraschungen. More

Latest News From Know Your Customer (KYC)

Blog

The Role of Artificial Intelligence in Cyber Security

Over the last few weeks I’ve read a lot about the role AI or Artificial Intelligence (or should I better write “Artificial” Intelligence?) will play in Cyber Security. There is no doubt that advanced analytical technologies (frequently subsumed under the AI term), such as…

Blog

PSD II, Adaptive Authentication, and Multi-Factor Authentication

The upcoming updated Payment Services Directive (PSD II) will, among other changes, request Multi-Factor Authentication (MFA) for all payments above 10€ which aren’t done electronically. This is only one major change PSD II brings (another major change are the mandatory open…

Blog

Revision of the Payment Services Directive (PSD2) - A significant set of new requirements for financial institutions

The European Commission´s revision of the Payment Services Directive (PSD2) is coming along with a significant set of new requirements for financial institutions with and without a banking licence – and therefore doesn´t only have friends It all started with the 1st…

Executive View

Executive View: ForgeRock Access Management - 71316

ForgeRock Access Management is a full-feature Identity and Access Management (IAM) system.  It provides numerous authentication options, an adaptive risk engine, identity federation, and advanced policy-based authorization capabilities.   ForgeRock supports open standards…

Webcast

Identity Assurance - the Art of Knowing Your Customers

To conduct online business, users need to be able to identify themselves remotely and reliably. In most cases, however, it is not sufficient for the user to simply assert "I am who I say I am - believe me." When doing digital business, you will never meet your customers face-to-face, and…

Blog

Consumer Identity Summit 2016 - Summary

KuppingerCole just concluded our first Consumer Identity Summit in Paris.  In fact, this was the first Consumer focused digital identity event of its kind.  The event was very well attended, and featured excellent expert speakers from all across the globe.  The popularity of…

Webcast

Prevent Data Breaches - Moving to a Modern Approach to Breach Avoidance in Three Steps

The biggest mistake you can make it assuming you cannot, or will never, be breached – the challenge for any company is to have a strategy that meets their risk appetite, security measures with a known ROI, a detection plan so that you know before your customers and a mitigation…

Advisory Note

Advisory Note: Sustainable Infrastructures through IT Compliance - 72025

Well-designed, state-of-the-art compliance programs help in maintaining an adequate IT architecture and its underlying processes. Forward-thinking organisations understand compliance as a strategic and future-oriented business objective, and embed IT Compliance and security into their…

Webcast

Kim Cameron - Cloud Based Customer Identity for Enterprises

Potential advantages of cloud services over on-premise solutions, like cost savings and higher resilience, are even more significant when it comes to large scale use cases like managing your customers´ identities. In this talk, Kim Cameron guides you…

Webcast

John Tolbert - CIAM Solutions Market Overview

Results from a recenty published KuppingerCole Leadership Compass on Consumer Identity and Access Management Platforms

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Blog

Blog

The importance of consent management: CIAM vs. GDPR

Consumer identity and access management solutions are bringing value to the organizations which implement them, in terms of higher numbers of successful registrations, customer profiling, authentication variety, identity analytics, and marketing insights.  Many companies with deployed CIAM [...]

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