Focus Area: Consumer Identity & Privacy

What is Consumer Identity & Privacy

When dealing with consumers and customers directly the most important asset for any forward-thinking organisation is the data provided and collected for these new type of identities. The appropriate management of consumer identities is of utmost importance. Handing over personal data to a commercial organisation the consumer typically does this with two contrasting expectations. On one hand the consumer wants to benefit from the organisation as a contract partner for goods or services. Customer-facing organizations get into direct contact with their customers today as they are accessing their products and services through various channels and deploying various types of devices. It is essential to know the relevant attributes of that customer at the right time: An improved user experience leads to customer satisfaction and thus to returning customers.

Selecting the right items of information and a proper understanding of the quality and reliability of that data are essential management tasks. Customer identities are the result of the ongoing consolidation of data from various sources, including initial registration information, payment data, search requests, purchase history or helpdesk interaction. Consumers use various devices to access required services and they use different accounts in different contexts. On the other hand, the act of providing personal information to a commercial organisation will only be possible when the consumer can expect the required level of trustworthiness and security being applied to personal data. Trust is essential and losing this trust will inevitably endanger the business model and thus threaten the existence of an enterprise.

Latest Research, Upcoming Webinars and Events From
Consumer Identity & Privacy

Blog

Oops, Google did it again!

Like many people with a long career in IT, I have numerous small computer-related side duties I’m supposed to perform for my less skilled friends and relatives. Among those, I’m helping manage a G Suite account for a small business a friend of mine has. Needless to say, I was a bit surprised to receive an urgent e-mail alert from Google yesterday, telling me that several users in that G Suite domain were impacted by a password storage problem. Turns out, Google has just discovered that they’ve accidentally stored some of those passwords unencrypted, in plain text....

Advisory Note

Buyer’s Guide: Consumer Identity and Access Management Solution - 80111

Consumer Identity is a fast-growing specialty solution. This KuppingerCole Buyer’s Guide will provide you with questions to ask vendors, criteria to select your vendor, and requirements for successful deployments. This document will prepare your organization to conduct RFIs and RFPs for selecting the right CIAM solution for your organization.

Webinar

Getting Rid of the Password – How to Increase Safety Affordably

Despite compromised passwords being the leading cause of data breaches, most online businesses still rely on solely using passwords for logins. While getting rid of password authentication is desirable from a security standpoint, organizations fear that it is a costly endeavor that can also affect user experience.

Conference

Blockchain Enterprise Days 2019

Blockchain is still on everyone’s lips and the 2019 can be the year when large enterprises finally embrace the distributed ledger technology. KuppingerCole's inaugural blockchain-themed event will go beyond the hype and will present you real use cases and applications for your enterprise. Blockchain Enterprise Days (#BeDays19) will take place on September 18-19, 2019 in Frankfurt, Germany.

Latest News From Consumer Identity & Privacy

Conference

Cyber Access Summit 2019

Willkommen zum Cyber Access Summit (CAS) 2019! Gestalten Sie die Zukunft der digitalen Transformation und diskutieren Sie mit Kollegen und Branchenexperten. Das Programm des deutschsprachigen Cyber Access Summit 2019 nimmt aktuelle Themen und Trends im Bereich des Identity und Access…

Conference

Consumer Identity World EU 2019

At the Consumer Identity World you learn how to balance the user experience, privacy, and security of your connected customer and how to enhance the customers' journey by leveraging Artificial Intelligence (AI) and Machine Learning (ML) to provide a superior and customized experience.

Conference

Consumer Identity World USA 2019

At the Consumer Identity World you learn how to balance the user experience, privacy, and security of your connected customer and how to enhance the customers' journey by leveraging Artificial Intelligence (AI) and Machine Learning (ML) to provide a superior and customized experience.

Conference

Blockchain Enterprise Days 2019

Blockchain is still on everyone’s lips and the 2019 can be the year when large enterprises finally embrace the distributed ledger technology. KuppingerCole's inaugural blockchain-themed event will go beyond the hype and will present you real use cases and applications for your enterprise.…

Conference

Digital Finance World 2019

Welcome to the new world of Digital Finance: DFW - Digital Finance World, Frankfurt, September 18 – 19, 2019 - is the place for finance innovators from traditional players to meet with Fintechs and Start-ups to shape the Future. Here you can interact with a targeted and engaged financial…

Blog

Will the stars align for Libra?

This week, Facebook announced details about its cryptocurrency project, Libra. They expect it to go live for Facebook and other social media platform users sometime in 2020. The list of initial backers, the Founding Members of the Libra Association, is quite long and filled with industry…

Webcast

Getting Rid of the Password – How to Increase Safety Affordably

Despite compromised passwords being the leading cause of data breaches, most online businesses still rely on solely using passwords for logins. While getting rid of password authentication is desirable from a security standpoint, organizations fear that it is a costly endeavor that can also…

Webcast

Leverage Enterprise Architecture to Achieve GDPR Compliance

Several measures have been undertaken by Organizations at various levels to comply with GDPR, most of which remain reactive, fragmented and largely ad-hoc. These controls are also not continuous in nature and therefore fail to satisfy ongoing compliance requirements. Organizational leaders…

Webcast

All the Roads Lead to the C, Paved with B2B

More and more organizations use CIAM for B2B use cases as such combination can help companies position themselves on the market. While no one argues that user experience journey for the B2B Customer is just as important as any other customer, they most certainly need a relatively different…

Webcast

Is Multilayered Cyber-Defense Out Already? Against Rising Breaches and Vulnerabilities, Data-Centric Security to the Rescue!

As the growing number of high-profile data breaches indicates, even the largest companies are still struggling with implementing consistent enterprise-wide information security measures. Setting up various security tools for numerous different applications, services, and heterogeneous…

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Blog

Blog

Will the stars align for Libra?

This week, Facebook announced details about its cryptocurrency project, Libra. They expect it to go live for Facebook and other social media platform users sometime in 2020. The list of initial backers, the Founding Members of the Libra Association, is quite long and filled with industry heavyweights such as Coinbase, eBay, Mastercard, PayPal, and Visa. Other tech companies including Lyft, Spotify, and Uber are Founding Members, as well as Andreesen Horowitz and Thrive Capital.  Designed [...]

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