Focus Area: Consumer Identity & Privacy

What is Consumer Identity & Privacy

When dealing with consumers and customers directly the most important asset for any forward-thinking organisation is the data provided and collected for these new type of identities. The appropriate management of consumer identities is of utmost importance. Handing over personal data to a commercial organisation the consumer typically does this with two contrasting expectations. On one hand the consumer wants to benefit from the organisation as a contract partner for goods or services. Customer-facing organizations get into direct contact with their customers today as they are accessing their products and services through various channels and deploying various types of devices. It is essential to know the relevant attributes of that customer at the right time: An improved user experience leads to customer satisfaction and thus to returning customers.

Selecting the right items of information and a proper understanding of the quality and reliability of that data are essential management tasks. Customer identities are the result of the ongoing consolidation of data from various sources, including initial registration information, payment data, search requests, purchase history or helpdesk interaction. Consumers use various devices to access required services and they use different accounts in different contexts. On the other hand, the act of providing personal information to a commercial organisation will only be possible when the consumer can expect the required level of trustworthiness and security being applied to personal data. Trust is essential and losing this trust will inevitably endanger the business model and thus threaten the existence of an enterprise.

Latest Research, Upcoming Webinars and Events From
Consumer Identity & Privacy

Blog

The changing role of Azure AD in Enterprise IAM Architectures

For many companies, Microsoft Azure Active Directory (Azure AD) was the basis for a coordinated step into the cloud, by extending the reach of their existing on-premises Active Directory to the cloud. For others, Azure AD was at the beginning just something that came with Microsoft Office 365 – just another target system when it comes to IAM (Identity and Access Management). However, we are talking to more and more corporate executives who are considering whether Azure AD's role should become a more strategic element within their IAM infrastructure.  There is no simple...

Advisory Note

Buyer’s Compass: Consumer Identity and Access Management Solution - 80111

Consumer Identity is a fast-growing specialty solution. This KuppingerCole Buyer’s Guide will provide you with questions to ask vendors, criteria to select your vendor, and requirements for successful deployments. This document will prepare your organization to conduct RFIs and RFPs for selecting the right CIAM solution for your organization.

Webinar

How Leading Brands Build Trust With CIAM

In the age of digital transformation, consumers tend to have multiple digital identities across several devices deploying a variety of services. In this environment, digital trust is what sets brands apart from their competitors. Taking and storing customer data is a duty of care, and brands cannot afford data breaches or compromises.

Conference

Blockchain Enterprise Days 2019

Blockchain is still on everyone’s lips and the 2019 can be the year when large enterprises finally embrace the distributed ledger technology. KuppingerCole's inaugural blockchain-themed event will go beyond the hype and will present you real use cases and applications for your enterprise. Blockchain Enterprise Days (#BeDays19) will take place on September 18-19, 2019 in Frankfurt, Germany.

Latest News From Consumer Identity & Privacy

Conference

Cyber Access Summit 2019

Willkommen zum Cyber Access Summit (CAS) 2019! Gestalten Sie die Zukunft der digitalen Transformation und diskutieren Sie mit Kollegen und Branchenexperten. Das Programm des deutschsprachigen Cyber Access Summit 2019 nimmt aktuelle Themen und Trends im Bereich des Identity und Access…

Conference

Consumer Identity World EU 2019

At the Consumer Identity World you learn how to balance the user experience, privacy, and security of your connected customer and how to enhance the customers' journey by leveraging Artificial Intelligence (AI) and Machine Learning (ML) to provide a superior and customized experience.

Conference

Consumer Identity World USA 2019

At the Consumer Identity World you learn how to balance the user experience, privacy, and security of your connected customer and how to enhance the customers' journey by leveraging Artificial Intelligence (AI) and Machine Learning (ML) to provide a superior and customized experience.

Conference

Digital Finance World 2019

Welcome to the new world of Digital Finance: DFW - Digital Finance World, Frankfurt, September 18 – 19, 2019 - is the place for finance innovators from traditional players to meet with Fintechs and Start-ups to shape the Future. Here you can interact with a targeted and engaged financial…

Conference

Blockchain Enterprise Days 2019

Blockchain is still on everyone’s lips and the 2019 can be the year when large enterprises finally embrace the distributed ledger technology. KuppingerCole's inaugural blockchain-themed event will go beyond the hype and will present you real use cases and applications for your enterprise.…

Blog

The changing role of Azure AD in Enterprise IAM Architectures

For many companies, Microsoft Azure Active Directory (Azure AD) was the basis for a coordinated step into the cloud, by extending the reach of their existing on-premises Active Directory to the cloud. For others, Azure AD was at the beginning just something that came with Microsoft Office…

Blog

Technology Trend: The Road to Integrated, Hybrid and Heterogeneous IAM Architectures

Requirements for - and context of - the future Identity Fabric.  We call it Digital Transformation for lack of a better term, but it consists of much more than this buzzword is able to convey. Digital technologies are influencing and changing all areas of a company, and this is…

Blog

Account Takeovers on the Rise

Account Takeover (ATO) attacks are on the rise. The 2019 Forter Fraud Attack Index shows a 45% increase in this type of attack on consumer identities in 2018. ATOs are just what they sound like: cybercriminals gain access to accounts through various illegal means and use…

Blog

Assuming High Criticality: Resilience, Continuity and Security for Organizations and Infrastructures

Acronyms are an ever-growing species. Technologies, standards and concepts come with their share of new acronyms to know and to consider. In recent years we had to learn and understand what GDPR or PSD2 stand for. And we have learned that IT security, compliance and data protection are key…

Blog

Benefits of IAM in Healthcare: Compliance, Security, Profits and More

Healthcare organizations must use IAM as an integral part of their IT infrastructure in order to cope with challenges in various fields, such as compliance, regulations, cybersecurity, and Digital Transformation. In this respect, IAM not only serves as a security technology but also as a…

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Blog

Blog

Don’t Blame the Cloud for Capital One’s Troubles

After the recent Capital One breach, some commentators have suggested that cloud security is fundamentally flawed. Like many organizations today, Capital One uses Amazon Web Services (AWS) to store data, and it was this that was targeted and successfully stolen. In the case of Capital One it was process, not technology, that failed. The company failed on three points to secure its data properly using the extended tool sets that AWS provides. It relied only on the default encryption settings in [...]

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