Identity 2.0: The Next Generation of Customer Identity
- LANGUAGE: English DATE: Tuesday, May 30, 2017 TIME: 4:00pm CEST, 10:00am ET, 7:00am PT
In order to reduce cyber-crime, fraud or other illegal activities, government agencies are imposing strong regulations on banks and financial service providers to put in place mechanisms for “Knowing Your Customer.” These mechanisms would utilize analytics to develop baseline patterns for all their customers and to be able to spot behavior anomalies and investigate and block suspicious activities. Having an IAM infrastructure designed for managing consumer identities can significantly help the KYC effort.
CIAM systems are typically collecting and managing massive amounts of personal information and thus must take the customers’ privacy concerns very seriously. When the EU’s General Data Protection Regulation takes effect in May 2018, penalties for compliance violation will be considerably increased, going up to €20M or 4% of global revenue (whichever is higher). This makes the task of designing and deploying a CIAM system especially daunting, since companies now have to redesign their existing infrastructures to minimize the amount of collected personal data, put much stricter access controls into place and, most importantly, implement user consent management mechanisms.
In this KuppingerCole webinar, you will learn about:
- Current and future challenges of designing and deploying a CIAM infrastructure;
- Consent lifecycle management with scoped access;
- How to turn GDPR from a compliance burden into a business benefit.
In the first part of the webinar, John Tolbert, Lead Analyst at KuppingerCole, will provide an overview of major differences between classic IAM and consumer-oriented CIAM systems and will talk about current and future challenges the CIAM solution market is facing.
In the second part, Ivan Djordjevic, Senior Director, EMEA Consulting at Janrain, will discuss some of the specific approaches and examples for solving security and compliance challenges imposed by the GDPR.
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Founded in 2002, Janrain pioneered Customer Identity and Access Management (CIAM). Janrain’s CIAM solution provides management, security and activation solutions that enable seamless and safe customer experiences across their digitally connected world, while providing enterprise organizations with deep customer insights. Janrain’s identity capabilities include social and traditional login and registration, single sign-on, customer profile data storage and management, customer segments, customer insights and engagement solutions. The company powers brands like Pfizer, Samsung, Whole Foods, Fox News, Philips, Marvel and Dr Pepper. Janrain is based in Portland, Oregon, with offices in London, Paris and the Silicon Valley. For more information, please visit www.janrain.com and follow @janrain.
From May 2018 when the upcoming EU GDPR (General Data Protection Regulation) comes into force, the requirements for managing personal data will change. Companies collecting such information from their customers will have to adapt to fundamental changes both in the very definition of personal data and in technical requirements around its secure and privacy-enhanced processing, including topics like consent management, data portability and the right to be forgotten. You will also understand why leading companies, however, will look beyond compliance to how they can enhance their customers’ experience and trust to stand out from their competitors.
Managing customer information in a digitally transformed economy with numerous business partners demanding access is one of the most significant challenges today, and it will continue to evolve rapidly. Besides that, the challenge is to offer user-friendly login procedures via social media accounts, passwords or biometric devices while securing and respecting personal data at the same time CIW Europe is a joint Event with our Partner CXP (Le Groupe CXP, Paris, France).