Digital Transformation in Government
- LANGUAGE: English DATE: Thursday, April 06, 2017 TIME: 10:00 am SGT, 12:00 noon AEST, 2:00 pm NZDT
Governments must continue to innovate and develop an agile response to the provision of public sector services. As citizens increasingly adopt new technology so must governments support new devices and access methodologies.
In order to foster a ‘digital first’ policy whereby government services are released on-line prior to other channels, it is important that modern devices and interface methods be supported by governments at all levels, federal, state and local.
This webinar will investigate:
- the drivers for the adoption of new technologies
- the opportunities that arise and
- the challenges that Governments must address.
Graham Williamson will introduce the issues and opportunities associated with a citizen-focused approach to the provision of government services.
Martin Kuppinger will then discuss ‘know your customer’ requirements that face governments.
Graham will then provide some practical guidelines to the secure and appropriate deployment of government services within the new technology environment.
With so many different data sources, Customer Identity & Access Management (CIAM) needs to be secure, clear and user-friendly at the same time. That is why the combination of Identity & Access Management and Customer Relationship Management continues to be a core element for any digital business.