KCLive on ITSM ServiceNow

KCLive Event
Managing Digital Workflows with ServiceNow

The Event took place on Wednesday, June 23, 2021

  • The Interplay Between IGA and ITSM
  • Security Incident Response and Mitigation using ServiceNow
  • ServiceNow Use Cases
  • Best Practices for ServiceNow: Key Learnings from Users

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Wednesday, June 23, 2021
14:00 - 14:10 Welcome Session
Jennifer Stähler, Head of Events, KuppingerCole

14:10 - 14:30 Exploring the Intersection of ITSM and ServiceNow
Christopher Schütze, Cybersecurity Practice Director & Chief Information Security Officer, KuppingerCole

14:30 - 14:50 Enrich Your Digital Workflows with Identity: How to Use Identity to Design and Automate Modern Business Processes
Paul Walker, Vice President Of Product Management, Clear Skye
Attila Winter, Solutions Consultant, Clear Skye

14:50 - 15:10 Expert Chat: Interview with Paul Walker
Martin Kuppinger, Principal Analyst, KuppingerCole
Paul Walker, Vice President Of Product Management, Clear Skye

15:10 - 15:30 Addressing the challenges of the pandemic with ServiceNow platform capabilities
Bjoern Prochaska, Consultant/Architect, Bjoern Prochaska – IT Beratung

15:30 - 15:50 Networking Break

15:50 - 16:10 How Finning International set up for success with ServiceNow
David Izon, Global Service Management Office Manager, Finning International

16:10 - 16:30 Panel - Best Practices for Managing Digital Workflows on ServiceNow
David Izon, Global Service Management Office Manager, Finning International
Martin Kuppinger, Principal Analyst, KuppingerCole
Lauri Reunamäki, Partner, Business Operations, Lempinen & Partners

16.30 - 16.50 When Identity becomes core to security - How to achieve integrated identity management at mega-scale
Kristian Alsing, Managing Director | European Digital Identity Lead, UKI Resources Security Lead, Accenture

Platinum Sponsor

Silver Sponsor

Attila Winter is a ServiceNow solutions architect with deep experience in sales consulting, delivery, and practice management. At Clear Skye, Attila helps customers solve their identity governance and administration (IGA) challenges on ServiceNow, the leading enterprise workflow platform.

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To register for the event, you need to log in to your KuppingerCole User first. If you do not have a KuppingerCole User yet, you can sign up here. After logging in, please enter your requested personal data which is necessary for the further administration of your registration. Once registered, a booking confirmation will be sent to your indicated email address.

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All sessions are streamed on the event platform. You must register for the event first, in order to access the platform. Afterwards, log in to the event platform with your KuppingerCole User and choose the respective event.

No, your microphone and webcam do not need to be turned on to watch the live stream. These settings are generally deactivated. However, if you would like to interact with others, you have the opportunity to (video-) chat with attendees and exhibitors in the networking lounge.

Registration for the event is free of charge and non-binding.

The recordings and presentation slides will be available on the website shortly after the event. An email will be sent to all registered users. In order to access the materials, you will need to log in to your KuppingerCole User first.

Yes, the recordings and presentation slides are made available to all users that registered for the event, regardless if they attended live or were tied up with business.