KCLive on ITSM ServiceNow

KCLive Event
Managing Digital Workflows with ServiceNow

Wednesday, June 23, 2021 | Save to my Calendar
2:00 pm CEST
Free Participation | Virtual Event

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Explore Use Cases Enabled by ServiceNow

Managing workflows during the ongoing pandemic is becoming increasingly difficult for enterprises. IT Service Management solutions such as ServiceNow are a great means to optimize digital IT workflows. This KCLive Event on ServiceNow aims to help organizations bring people, processes, and technology together to modernize their service management approach.

Join senior practitioners from research and enterprise as they discuss the current state of ITSM, highlight business opportunities brought about by SerivceNow and demonstrate live use-cases enabled by the platform. IT professionals from enterprise, SMEs, and government institutions - be sure not to miss out on this exciting KCLive Event!

Key Topics for KCLive on Managing Digital Workflows with ServiceNow

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Wednesday, June 23, 2021
14:00 - 14:10 Welcome Session
Jennifer Haas, Project Manager, KuppingerCole

14:10 - 14:30 Exploring the Intersection of ITSM and ServiceNow
Christopher Schuetze, Director Practice Cybersecurity and Lead Analyst, KuppingerCole

14:30 - 14:50 Enrich Your Digital Workflows with Identity: How to Use Identity to Design and Automate Modern Business Processes
Paul Walker, Vice President Of Product Management, Clear Skye
Attila Winter, Solutions Consultant, Clear Skye

14:50 - 15:10 Expert Chat: Interview with Paul Walker
Martin Kuppinger, Principal Analyst, KuppingerCole
Paul Walker, Vice President Of Product Management, Clear Skye

15:10 - 15:30 Addressing the challenges of the pandemic with ServiceNow platform capabilities
Bjoern Prochaska, Consultant/Architect, Bjoern Prochaska – IT Beratung

15:30 - 15:50 Networking Break

15:50 - 16:10 How Finning International set up for success with ServiceNow
David Izon, Global Service Management Office Manager, Finning International

16:10 - 16:30 Panel - Best Practices for Managing Digital Workflows on ServiceNow
David Izon, Global Service Management Office Manager, Finning International
Martin Kuppinger, Principal Analyst, KuppingerCole
Lauri Reunamäki, Partner, Business Operations, Lempinen & Partners

16.30 - 16.50 Presentation by Kristian Alsing
Kristian Alsing, Managing Director | European Digital Identity Lead, UKI Resources Security Lead, Accenture

Watch Live Stream

Watch Live Stream
Attend live sessions with our moderator to guide you through the agenda and contribute directly to the live Q&A sessions.

Meet Attendees

Meet Like-Minded Attendees
Be part of the international community and enhance your professional network in one-on-one or group discussions.

Talk to Experts

Talk to Experts
Address your questions directly to presenters and receive immediate answers and recommendations.

Download Presentations

Download Presentation Slides
Download your own copy of the presentations and add your personal notes or highlight helpful insights.

Watch Recordings

Watch Recordings
Catch up on missed sessions or re-watch interesting sections.

Download Research

Download Research Documents
View current research reports and explore event-related materials.

Call for Speakers

Call for Speakers

Our KCLive Events consist of keynotes, single presentations, panels, interviews, and workshops moderated by KuppingerCole. Play a vital role in the agenda by proposing a talk. By participating as a speaker, you will receive valuable feedback from the audience and our analysts to strengthen your expertise.

Submit Your Application

Expires on May 23, 2021

Become A Sponsor

Become A Sponsor

As a sponsor, you will be highly visible during the whole event and get the unique chance to introduce your products to a market segment in need of your solutions. Whether you choose an exclusive platinum or a limited gold, silver, or add-on sponsorship, our packages offer all you need to connect with the right decision-makers and gain new customers - even online. If you would like to find out more about the different opportunities, please contact us.

Contact Us

Platinum Sponsor

Silver Sponsor

Attila Winter is a ServiceNow solutions architect with deep experience in sales consulting, delivery, and practice management. At Clear Skye, Attila helps customers solve their identity governance and administration (IGA) challenges on ServiceNow, the leading enterprise workflow platform.

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Virtual Events Experience

Our KCLive Events are designed to simulate the experience of an on-site event while attending virtually from your office or home. The intuitive event platform makes it convenient for you to watch inspiring best practice and thought-leadership presentations on the latest topics and connect with international experts from various industries and enterprises. Watch the video for a quick walkthrough of the event platform.



To register for the event, you need to log in to your KuppingerCole User first. If you do not have a KuppingerCole User yet, you can sign up here. After logging in, please enter your requested personal data which is necessary for the further administration of your registration. Once registered, a booking confirmation will be sent to your indicated email address.

If you didn’t receive the booking confirmation in your inbox, please check your spam folder. If you cannot to find the booking confirmation in your spam folder, please contact Ms. Lauren Zuber. She will get back to you within one business day.

All sessions are streamed on the event platform. You must register for the event first, in order to access the platform. Afterwards, log in to the event platform with your KuppingerCole User and choose the respective event.

No, your microphone and webcam do not need to be turned on to watch the live stream. These settings are generally deactivated. However, if you would like to interact with others, you have the opportunity to (video-) chat with attendees and exhibitors in the networking lounge.

Registration for the event is free of charge and non-binding.

The recordings and presentation slides will be available on the website shortly after the event. An email will be sent to all registered users. In order to access the materials, you will need to log in to your KuppingerCole User first.

Yes, the recordings and presentation slides are made available to all users that registered for the event, regardless if they attended live or were tied up with business.