Speaker details

Dr. Olaf Reinhold

Board Member

Social CRM Research Center e.V.

Dr. Olaf Reinhold is a project manager and Board Member of the Social CRM Research Center e.V. in Leipzig. His research interests are CRM, with a special focus on social media, community management, CRM technology, and Social CRM analytics. He is also co-chair of the iCRM workshop series and organizer of the annual Social CRM conference in Brazil. Furthermore is Dr. Olaf Reinhold the co-author of the book: “Social Customer Relationship Management. Fundamentals, Applications, Technologies” – published in German and English language. 

 Sessions

Date Title

European Identity and Cloud Conference 2021

Sep 14, 2021
15:30‑16:30
Data Privacy Management
Balancing User Experience, Privacy and Business Requirements – Learnings From Social CRM
Session Details

Customer Technology World 2020

Oct 22, 2020
13:30‑13:50
Session
Social CRM Dos & Don'ts
Session Details
Oct 22, 2020
13:50‑14:10
Session
Building Your Customer-Centric Business With an Integrated Social CRM
Session Details
Oct 22, 2020
14:40‑15:00
Panel
Panel: Digital Transformation and its Impact on CXM
Session Details