Speaker details

Bob Hayes

Researcher, Writer and Consultant

Business Over Broadway

@bobehayes   

Bob Hayes is a researcher, writer and consultant. He likes to solve problems using the scientific method, and his interests are at the intersection of customer experience, data science and machine learning. Bob holds a PhD in industrial-organizational psychology and has written three books on the topic of customer experience, measurement and analytics and blogs regularly on these topics. He is considered a top social influencer in the data science and machine learning space

 Sessions

Date Title

Consumer Identity World USA 2018

Sep 20, 2018
13:30‑14:30
Delivering the Right Value and Information at the Right Time
Panel: How Behavioral Analytics is Transforming the User Experience and your CIAM Strategy
Session Details
Sep 20, 2018
14:30‑15:30
How Chatbots and Machine Learning Change the Way We Work
Customer Journey & Customer Experience: Delivering the right value and information
Session Details
Sep 21, 2018
13:30‑14:30
CRM, Marketing Automation & User Experience
Panel: The Future of Marketing
Session Details