Speaker details

Bob Hayes

Researcher, Writer and Consultant

Business Over Broadway


Bob Hayes is a researcher, writer and consultant. He likes to solve problems using the scientific method, and his interests are at the intersection of customer experience, data science and machine learning. Bob holds a PhD in industrial-organizational psychology and has written three books on the topic of customer experience, measurement and analytics and blogs regularly on these topics. He is considered a top social influencer in the data science and machine learning space


Date Title

Consumer Identity World USA 2018

Sep 20, 2018
Delivering the Right Value and Information at the Right Time
Panel: How Behavioral Analytics is Transforming the User Experience and your CIAM Strategy
Sep 20, 2018
How Chatbots and Machine Learning Change the Way We Work
Customer Journey & Customer Experience: Delivering the right value and information
Sep 21, 2018
CRM, Marketing Automation & User Experience
Panel: The Future of Marketing