Bob Hayes
Researcher, Writer and Consultant, Business Over Broadway

Bob Hayes

Bob Hayes is a researcher, writer and consultant. He likes to solve problems using the scientific method, and his interests are at the intersection of customer experience, data science and machine learning. Bob holds a PhD in industrial-organizational psychology and has written three books on the topic of customer experience, measurement and analytics and blogs regularly on these topics. He is considered a top social influencer in the data science and machine learning space

Latest Events