Most organizations are pursuing some form of Digital Transformation today to improve engagement with their employees and customers because of the widely held belief that failure to embrace digital technology will inevitably result in the loss of market share to competitors, old and new.

Digital Transformation can potentially enable organizations to respond quickly to changing customer and business demands as well as improve efficiency and productivity by making it easier for employees to do their jobs.

However, not all Digital Transformation initiative are successful. Such projects are typically complex and often involve reinventing all aspects of an organization, including skills, workflows, organizational structures, and customer interactions using the new and emerging technology solutions.

“Mastering the Digital Transformation is the key challenge for today’s enterprises. Innovation and growth of an organization ideally happen when IT and business cooperate” says Matthias Reinwarth, Lead Advisor and Senior Analyst at KuppingerCole.

When embarking on Digital Transformation, it is important to take a wide range of factors into consideration, including market forces, availability of required skills, and security and architectural requirements.

While the benefits of DX are clear, achieving those benefits is challenging, and should not be underestimated. Without adopting the correct approach, finding the right mix of skills, and careful preparation and planning, organizations could find themselves among those that have invested heavily in DX initiatives, but failed to achieve the desired outcomes or return on investment.

— Warwick Ashford, Senior Analyst at KuppingerCole.

Because we understand how important Digital Transformation is in terms of gaining and maintaining a competitive edge, and because we are committed to helping your business succeed, KuppingerCole has a great deal of content in a variety of formats available.


A growing number of organizations are adapting their products, processes, and strategies to capitalize on the benefits of digital technology, but some high-profile Digital Transformation (DX) initiatives have failed despite heavy investments.

To discover the main reasons DX initiatives fail and what can be done to avoid these common pitfalls, read this Advisory Note on Why High-Profile Digital Transformation Initiatives Fail: How to do better.

KuppingerCole has also published an Advisory Note on current technology trends in the healthcare sector, where there is a greater need than ever for the industry to undergo full digital transformation.

For an overview of how emerging technologies are impacting this industry, areas where they promise great potential benefits, and give recommendations on how the industry can prepare for the coming changes, read this Advisory Note entitled: Emerging Technologies Fostering Digital Business Innovation: Healthcare.

In the energy and utilities sector, Digital Transformation almost always gives a competitive edge, but uniquely for the energy and utilities sector it could be a much more powerful as a tool for industry collaboration. To find out more about this and other aspects of digital transformation in the energy and utilities sector, read this Advisory Note entitled: Emerging Technologies Fostering Digital Business Innovation: Utilities & Energy.


Find out how to integrate Digital Business Strategy and Information Risk Management into your organization for IT and business, and how to create a new type of collaborative organization to enable the sustainable and risk-driven development of strategies for the Digital Enterprise, read this Leadership Brief entitled: Rethink your organization chart for the Digital Transformation.

A key element of a successful Digital Transformation process is to adapt business models. This aspect of Digital Transformation is the focus of this Leadership Brief on Monetizing the Digital Transformation.

Robotic Process Automation (RPA) has a role to play in Digital Transformation. For example, RPA enables organizations to automate integration between existing systems, applications, and workflows under a central automation platform without expensive hardware changes or development.

This enterprise-wide automation capability in conjunction with IT job scheduling solutions can help drive digital transformation. Another key use of RPA is to speed digital transformation (DX) by enabling integration with legacy backend systems.

To read more about the main use cases for RPA to help businesses assess the relevance of RPA and how it can be applied as well as avoid potential pitfalls, read this Leadership Brief on Robotic Process Automation.

A Serverless Computing development model can help increase developer productivity, which is  is particularly useful for enabling companies undergoing Digital Transformation to develop and deploy code rapidly and demonstrate value of the DX initiative to all stakeholders.

To discover the most appropriate uses of Serverless Computing and find out how to decide when this model is a good fit for a business, read this Leadership Brief entitled: Radically Lean: NoOps and Serverless Computing.


Gerald Horst, PwC’s Digital Identity team leader in EMEA, who delivered a  presentation entitled Modernizing the Customer Journey at the recentEuropean Identity and Cloud Conference 2021, gives his perspective on Digital Transformation in thisEIC Speaker Spotlight interview.


Customer's information and decision-making processes have changed dramatically. This has contributed to the increase in companies turning to Digital and Business Transformation.

Relationships and connections are at the heart of any business. They foster new ideas, growth, and opportunities, and are therefore at the center of growth and profitability strategies.

To learn more about these positive benefits of Digital Transformation, watch this webinar on How Digital Transformation Meets Risk Governance and Compliance Demands

Tech Investment

Organizations investing in technologies to support Digital Tranformation, can have a look at some of the related technology solutions that we have evaluated: