Most organizations are pursuing some form of Digital Transformation today to improve engagement with their employees and customers because of the widely held belief that failure to embrace digital technology will inevitably result in the loss of market share to competitors, old and new.
Digital Transformation can potentially enable organizations to respond quickly to changing customer and business demands as well as improve efficiency and productivity by making it easier for employees to do their jobs.
However, not all Digital Transformation initiative are successful. Such projects are typically complex and often involve reinventing all aspects of an organization, including skills, workflows, organizational structures, and customer interactions using the new and emerging technology solutions.
“Mastering the Digital Transformation is the key challenge for today’s enterprises. Innovation and growth of an organization ideally happen when IT and business cooperate” says Matthias...
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