Warwick Ashford: Don’t Reinvent the Wheel – Align ITSM with IAM/IGA Instead

As ITSM platforms evolve into strategic tools for service deliver across a range of busines functions, it is tempting for organizations to build in identity access management, governance, and administration functionality to provide a one-stop-shop for all employee requests and eliminate the cost of a separate IAM/IGA system. 

Warwick Ashford, senior analyst at KuppingerCole will explain why this is a risky strategy and discuss the benefits of and some use cases for aligning ITSM with IAM/IGA systems instead.

Language: English • Duration: 19:02 • Resolution: 1280x720

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