Analyst Chat #95: Deconstructing the User Journey (EIC 2021 Special)

KuppingerCole's flagship event EIC 2021 took place very successfully in Munich and online in September. Of course, Matthias took the opportunity to sit down with his fellow analysts in person for some EIC Special Analyst Chat episodes. Building on the themes of his Opening Keynote, Martin Kuppinger explains the concepts behind "Deconstructing the User Journey".

Language: English • Duration: 16:27 • Resolution: 1280x720

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