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The Role of Customer Identity & Access Management in Digital Transformation

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Companies and organizations have strategic decisions to make at the Customer Identity & Access Management (CIAM) front. First, they have to decide whether to invest into a dedicated CIAM solution or to build on existing infrastructure. If there is already a foundation, what should be their next steps to have a mature CIAM strategy in place? If they do not have a CIAM solution, where do they start? Applications, systems, identities tend to be siloed while as a business grows, it’s imperative they are cohesive and well-integrated in order to provide a superior customer experience.

Language: English • Duration: 01:00:33 • Resolution: 1920x1080

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Häufig beginnt die Suche nach einer Identity-Lösung mit einem ganz konkreten Schmerzpunkt im Unternehmen. Ein nicht bestandener Compliance-Audit wegen überhöhter Zugriffsberechtigungen, technische Probleme, wegen komplexer Systeme frustrierte User und eine Überforderung des Helpdesk mit Berechtigungsanforderungen und Passwort-Resets sind nur einige der vielen möglichen Ursachen. Selbst nach einer erteilten Budgetfreigabe für die Anpassung der IAM-Landschaft sind die Hürden vielfältig.

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