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It is all about providing your customer a great experience so that they return to you and not to your competitor, who has never before been that close to your business. Anticipating, maybe even in advance, your customer's needs has on the one hand become a must. On the other hand, GDPR is significantly limiting the way how to create such intelligence through collecting personally identifiable data.
Language: English • Duration: 58:15 • Resolution: 1920x1080
IBM QRadar Advisor with Watson
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