On-Demand

On-Demand
With only one click, gain instructive insights at your own pace and whenever you have time


Research Documents

Vendor-Neutral
Receive valuable, independent advisory support based on neutral industry research results


Collaborate with Colleagues

Collaborative
A supportive workbook makes the process accessible for you and your project team


Individual Guidance

Guided
Complete your individual journey with concise directions from experts in your topic




Find the ITSM Solution That Meets Your Business Requirements

This Tools Choice enables you to find the perfect ITSM vendor and solution for your IT infrastructure. Based on vendor-neutral research from our independent analysts, we have examined products and services in the ITSM market. On top of our industry research, we have compiled our methodology and defined key criteria for each step of the decision process to ensure that you have all the information you need to make a well-founded tool choice.

Take the Complete Market Segment Into Account

We analyzed the entire ITSM market and evaluated each vendor and its solution to create a roadmap that will help you manage the long list of vendors and distill the best suitable solution.

All these findings are gathered in the Leadership Compass: IT Service Management (ITSM) by Senior Analyst Warwick Ashford.

Vendors Products
Alemba Alemba Service Manager
BMC BMC Helix
Cherwell Cherwell Service Manager
IBM IBM Control Desk
Ivanti Ivanti Service Manager
ManageEngine ManageEngine ServiceDesk Plus
Matrix42 Matrix42 Enterprise Service Management
Micro Focus Micro Focus Service Management Automation
ServiceNow ServiceNow IT Service Management

Step 1

Requirements
Understand Your Specific Requirements for Today‘s and Future Use Cases, and Prioritize Them


Step 2

Market Segment
Understand the Market Segment of Tools That Meet Your Requirements


Step 3

Longlist
Understand Which Vendors Can Serve Your Requirements


Step 4

Shortlist
Select Approx. 5 Vendors That Have High Potential to Meet Your Specific Criteria


Step 5

Request for Information
Create a RfI Questionnaire, Ask for Quotes (RfP), Run the Vendor Presentations


Step 6

Proof of Concept
Define Poc Use Cases and Run a Poc With Approx. 2 Vendors


Step 7

Decision
Make Your Decision and Start the Implementation


 

 

 

Making a Decision...


with Tools Choice without Tools Choice
Requirements Expert advice helps you focus on what's important and set the right priorities Without a fresh view, setting priorities on your own may be limited by your experiences
Market Segment Work with a well-defined market segment and get access to a complete vendor list Unfamiliar market and uncertain size makes research on your own complex and prone to gaps
Longlist Significant data serves as an efficient base to select vendors that best fit your use case Longlist is made only on available, not all information, affecting shortlist creation
Shortlist Objective selection based on neutral ratings ensure you get the right mix of vendors Subjective selection bares risk of overlooking new, innovative vendors
RfI/ RfP Guidance on questionnaires let you know the right questions to get the right answers so you do not miss any important aspects you otherwise may not be aware of Wrong questions provide inaccurate information or lead you to unhelpful conclusions
PoC Examples of PoC Use Case aid in running a PoC Lack of experience can hamper the definition of PoC use cases
Decision Independent feedback on your decision and consideration of individual requirements is a strategic advantage and mitigates investment risks Decisions based on limited experience in the market increases risk of making a wrong strategic decision and investment (time and money)
 

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