Jane Siegel is a Senior Scientist at Carnegie Mellon University’s Silicon Valley campus where she teaches courses about IT-enabled Service Management and participates in research to define meaningful, useful measures of service performance and quality.
She is a founding co-director of CSMIC and is working with industry, academic, and standards-setting organizations to develop the Service Measurement Index (SMI) to support potential adopters of public, private, and hybrid cloud services for a range of cloud-based services. CSMIC’s work is being made available to the public and the initial framework of important cloud characteristics was published in September, 2011. Current work is focused on developing measures for a set of 51 attributes to enable decision-makers to make comparative judgments among providers about cloud services they may acquire.
European Identity & Cloud Conference 2012
Apr 18, 2012
Addressing Cloud Audit, Assurance and Compliance Needs – A Progress Report
European Identity & Cloud Conference 2017 is the place where identity management, cloud, and information security thought leaders and experts get together to discuss and shape the future of secure, privacy-aware agile, business- and innovation-driven IT. The EIC has become a kind of family gathering, the place where the global identity and cloud community meets every year. So take the opportunity to meet IT professionals and colleagues who are involved in this community, get advice from people who are fervent about IAM and Cloud Security.
With so many different data sources, Customer Identity & Access Management (CIAM) needs to be secure, clear and user-friendly at the same time. That is why the combination of Identity & Access Management and Customer Relationship Management continues to be a core element for any digital business.