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Tore Brynaa is Business Solution Manager at BMC Software. For more than 16 years, Tore has been involved with automated configuration management in various organizations. Tore’s research and commentary has resulted in a variety of articles, tutorials, handbooks, ROI studies, and courseware about using security-, desktop and server management tools. Prior to BMC Software, he has been working as product manager, architect, and evangelist for various high-end technology solutions, mostly in the arenas of IT security and desktop management and other ITIL-enabling technologies, for example at CA and LANDesk.