Speaker details

Saurabh Shah

Partner, Cognitive & Analytics practice


Saurabh is a Partner in the Cognitive & Analytics practice in IBM Services. He’s considered a thought leader by his peers in the cognitive and AI domain and has established and led multiple practice areas within IBM’s Cognitive and Artificial Intelligence Services. As a trusted advisor to the C-Suite, he has helped multiple clients design, operationalize and execute their cognitive and digitization strategies. He currently leads the Global Practice on Cognitive Knowledge Worker. Recent leadership roles included establishing and leading the IBM Garage and Cognitive Customer Care solutions. As the leader of the IBM Garage, he established a methodology and platform within client organizations to use AI and Machine Learning to innovate at a rapid pace while delivering business value. As the leader of Cognitive Customer Care, he worked with multiple clients and inspired them to use AI, Automation and Cognitive solutions as a catalyst to deliver millions of dollars in savings by transforming and disrupting their customer strategy. With 20+ years of cross industry experience, Saurabh has worked withseveral large clients across a variety of industries. He is results driven and performance focused and has successfully led multiple cognitive engagements globally across multiple industries.