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In a career spanning over 30 years, Andrew has extensive experience in large UK Financial Services companies at COO level. During that time he has had numerous roles, including Approved Person roles, leading large operations and major change programmes. His experience includes front and back office operations, IT, risk, compliance and audit – both insourced and outsourced.
For the past 3 years, Andrew has been working with Glassbox drawing on his extensive experience to show firms how Glassbox empowers organizations to manage and optimize the entire digital lifecycle of their web and mobile Customers. Glassbox leverages unparalleled big data, behavioural analytics and record-replay capabilities to enable firms to see not only what Customers are doing but also why they are doing it. Perhaps most importantly, Glassbox gives firms the capability to meet their regulatory obligations to monitor all activity and keep robust records to resolve disputes, complaints and undertake reviews and investigations.