1 Introduction / Executive Summary

The landscape of enterprise and personal computing technology is continuously evolving. It does not seem that long ago that the work environment consisted of desktop computers and landline phones. Traditional management of desktop computers at the time relied on manual software updates and patches layered on top of each other. Later, “Gold Images” of desktop operating systems were used to provide a good, known state of the operating system (OS) but still required patches on a routine schedule, which would become what was known as traditional endpoint management.

As mobile phones became economically available, laptops and tablet computers replaced many stationary desktop computers; the business could control the employee device regarding its OS, the software applications used, and the security controls when the device was within the organization's perimeter. Client management tools were used to manage these environments. Client management involves capabilities such as OS deployment, software distribution, patch management, monitoring, and remote-control tools to support administration or to help automate other support functions that are typically executed manually.

Later, organizations needed to quickly deal with the introduction of the bring-your-own-device (BYOD) paradigm shift. Organizations required policies that defined the boundaries of BYOD, including the ability to segregate business data and applications from personal data and applications. Mobile device management (MDM) provides the tools to control the device functionality and help manage the lifecycle of these mobile devices and their platforms. Enterprise Mobility Management (EMM) solutions added mobile information, as well as application and content management. The ability to push software, updates, or patches to devices has become what is known as modern endpoint management.

Since then, work environments have continued to change. The range of endpoint device types has expanded past desktops, laptops, tablets, and mobile phones. Now endpoint types include printers, IoT devices, wearables like Apple Watch, and, more recently, endpoint devices that support virtual/augmented/mixed reality environments using headsets such as Oculus and HoloLens. Businesses seek to improve productivity and efficiency, while employees want to work-from-anywhere (WFA) at any time. And as we've seen with the Covid-19 world today, the ability to work from home is still imperative, requiring endpoint devices to access enterprise applications and data as if they were in the office. Given the WFA workforce paradigm, employees' experience interacting with their virtual workplace that utilizes endpoint applications, software, and other online tools must also be considered and supported.

With the complexity and growing number of technologies involved in linking employees to corporate data on-premises and in the cloud, mobile device management has undergone several iterations and approaches. Many enterprises are now standardizing on a Unified Endpoint Management (UEM) approach.

This KuppingerCole Leadership Compass provides an updated overview of vendors and their product or service offerings in the UEM market, ranging from vendors within more localized geographic regions to vendors with a global presence. The report also considers these services in the context of the hybrid, on-premises, and cloud, with IT service delivery models commonly found now in enterprise environments.

Figure 1: Unified Endpoint Management

1.1 Highlights

• The UEM market continues to evolve, adding innovative user experience capabilities to support the Work-From-Anywhere workforce.
• UEM continues to be essential to business as a strategic approach to ensure overall IT security in a hybrid work environment.
• The level of endpoint intelligence and automation is a key differentiator between UEM product solutions.
• Patch Management is one of the strongest capabilities for the majority of products evaluated in this Leadership Compass.
• Varying levels of Device and Application Management appear as differentiators between UEM product solutions.
• The Overall Leaders are (in alphabetical order) IBM, Ivanti, Jamf, ManageEngine, Microsoft, KACE, VMware
• The Product Leaders (in alphabetical order) are Entgra, IBM, Ivanti, Jamf, ManageEngine, Microsoft, KACE, VMware
• The Innovation Leaders (in alphabetical order) are Entgra, IBM, Ivanti, Jamf, ManageEngine, Microsoft, VMware
• Leading vendors in innovation and market (a.k.a. the "Big Ones") in the UEM market are (in alphabetical order) IBM, Ivanti, Jamf, ManageEngine, Microsoft, VMware