Earlier this year, I published the Buyer’s Guide: Access Governance and Provisioning. That document provides condensed information about key selection criteria for Identity Provisioning and Access Governance products, while also posing questions that buyers should ask of vendors.
I focused on “top 10 non-functional selection criteria” or “top 10 questions to ask the vendors”. As always with such lists that focus on the top xx, some aspects are not covered. The feedback I got so far adds some interesting aspects.
One is localization, i.e. support for different languages, character sets, etc. Given that, in particular, Access Governance is a business user application, it must be localized. Thus, questions such as the following ones might be considered:
- Which languages are supported by the end user interfaces? (maybe with a list of languages a buyer specifically needs)
- Can further languages be added?
- Is there support for double-byte characters in the user interface and the search capabilities?
- How do you modify an existing report?
- How do you implement a new one?
- Do the reports support multiple languages? Can this be implemented?