One of the challenges many organizations are facing in their IAM infrastructure is “Identity Information Quality”. That quality, especially in larger organizations, varies depending on the source it comes from. This challenge is not limited to the enrollment process, but also all subsequent processes. While the creation of new digital identities in IAM systems (at least for employees) is frequently driven primarily through imports from HR systems, changes of attribute values might be triggered from many different sources.
Many organizations spend a lot of time and money to improve HR processes to achieve a higher level of Identity Information Quality. That clearly makes sense, especially in the context of HR standardization initiatives. However, even the best processes will not deliver perfect Identity Information Quality.
So the question is: Why not use the recertification capabilities of Access Governance tools to improve Identity Information Quality? Why not let the departmental manager or the user themselves recertify certain attributes? This would be just another type of recertification campaign. Recertification in Access Governance is here because the Access Management processes are error-prone. If these processes worked perfectly well, no one would need recertification. The same is true for digital identities and their attributes, i.e. for Identity Information Quality.
When looking at other types of digital identities such as the ones of partners and customers, organizations might need other approaches to improve Identity Information Quality. When it is about partners, self-certification and recertification by the contact persons of the business partners might work. However, there is no need for that where Identity Federation is used – in that case, it is the responsibility of the business partner’s organization to enforce Identity Information Quality.
In the case of consumers, the option of self-certification – the option to review “account information” – might be one approach. Depending on the sales model, key account managers also might recertify their accounts. Furthermore, there is an increasing number of openly available information sources such as Facebook that under specific circumstances allow access via Graph APIs. These can be used to verify identity information.
But back to the employees: to me, it appears just logical to recertify the identity and not only the access information.
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