Event Recording

The User Experience Panel

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Speakers
Tom Fleming
Cyber Security Leader
Sila Solutions Group
Tom Fleming
A leader in Information Security and Risk Management with 20 years of experience in highly regulated industries. Ambitious in developing security and compliance programs, solution and problem solving. Brings Executive leadership strategy, planning and execution aligning common goals for mission...
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Brad Hill
Engineer
Facebook
Brad Hill
As a Facebook engineer, Brad brings wide-ranging, practical R&D experience with authentication and security technologies to the task of enabling online identity at the scale of billions
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Jean-François Lombardo
Lead Architect / Application Security Specialist
EXFO
Jean-François Lombardo
With 13 years [Wavestone (2005), Facilité Inc. (2013), then CGI (2018)] of field experience in Identity, Access, Authentication, and mostly Information Protection space; Jean-François Lombardo has acquired strong end-to-end expertise. Curiosity, passion and sharing are the three...
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Playlist
Consumer Identity World 2017 USA
Event Recording
What is CIAM and why do we need it?
Sep 23, 2017

Panel discussion at the Kantara Workshop

Event Recording
Phil Lam - It Takes a Village to Protect Your Customers Online
Sep 20, 2017

When large-scale breaches occur, they not only hurt the impacted service but also erode the trust our customers have in online commerce as a whole. Protecting our customers online can no longer be a siloed activity but need to be coordinated among service providers to ensure customers continue to transact with confidence online. The current market of consumer identity protection solutions are limited in scope and capability. Credit checks, insurance, concierge services when things go wrong only provide mechanisms to mitigate losses after an incident has occurred. A new set of innovative services need to be developed that bring service providers together. With both technology and policy efforts working in parallel we may finally be able to successfully protect our customers online.

Event Recording
Grad Conn - Marketing to the Future: A CMO’s Roadmap for Customer Experience Management
Sep 20, 2017
Event Recording
Jason Rose - Getting to Know You: Building Deep Customer Relationships Gradually through Progressive Identity
Sep 20, 2017
Event Recording
Christian Goy - The “Why” Behind Customer Journeys
Sep 19, 2017

People are notoriously unreliable witnesses to their own thoughts and motivations. However, the ability to design behavior-based solutions is the common denominator of every successful modern brand. Behavioral science is the way to navigate the chaos of choice and during this keynote we will share how to turn behavioral economic principle into practical brand and product success stories.

Event Recording
Eve Maler - UMA deep dive - GDPR, PSD2 - pivot to CIAM
Sep 23, 2017

Presentation at the Kantara Workshop

Event Recording
Steve Tout - Risk Aware IAM for an Insecure World
Sep 23, 2017

In a world full of uncertainties and data breaches, Identity and Access Management (IAM) must deliver more than ever, faster than ever, for businesses to succeed at building trusted relationships and delighting customers at every interaction. With such large-scale breaches becoming commonplace, it is more important than ever to integrate threat intelligence insights proactively into authentication workflows. Risk aware IAM requires business processes to be enhanced by deeper integration with modern security solutions and automated within an organization’s security operations center for rapid visibility, to continuously assess what is going on, and increase speed to resolution. Risk comes from many different angles; to be effective, risk insight must be more than an entry on an Excel spreadsheet. The transformation of risk insight into policy enforcement in real-time is an evolution for most companies, and it is one that must be realized for IAM programs to deliver more value to the business.

Event Recording
Ryan Fox - The Role of Financial Institutions in Providing Trusted Identities Beyond Banking
Sep 19, 2017

Keynote at the Consumer Identity World 2017 in Seattle, USA

Event Recording
From Dumb Cookies to Informed Consent: Privacy-by-design as a Strategic Requirement
Sep 19, 2017

This panel includes a look at the GDPR requirements, with an emphasis on the business opportunities for creating closer customer relationships when moving to informed consent; including the ability to potentially convince customers of moving to non-freemium models and paying for better service. We also consider the impact on how the customer journey will change to gain consent for additional purposes.

Event Recording
John Tolbert - The CIAM Solutions Market
Sep 23, 2017

KuppingerCole's Lead Analyst John Tolbert presents the findings from a recently published Leadership Compass on CIAM solutions

Event Recording
Christian Goy - Approaching Tomorrow Through a New Lens
Sep 19, 2017

We share how understanding the human mind and the principle of behavioral economics can alter the way we approach product ideas, new thinking and what the future might/could look like, let's say, for self-driving cars or smart cities.

Event Recording
How to Work Together in a Privacy Preserving Way to Mitigate Risks
Sep 19, 2017

Digital identity is central to all electronic transactions. Prevention of credential misuse is the first responsibility of identity management professionals today. Proper identity management includes identity vetting, issuance of credentials, risk-appropriate authentication and authorization, auditing, and more. Regulations such as GDPR also mandate that identity management systems must work to preserve the privacy of users. This session explores contemporary means of protecting identities to lower cyber risk while safeguarding the privacy of users.