Call for Speakers

Thank you for your interest in becoming a speaker at CusTech 2020. As a speaker, you will play a vital role in the educational, innovational, and communicational objectives of the conference. We appreciate your commitment of time and expertise to make CusTech 2020 a successful event again. Please bookmark the conference homepage and refer to this page to get updates.

CusTech 2020 Agenda and Session Formats

Key Topics

As CusTech always covers the latest topics, we need to keep the agenda and its vital focus areas agile during preparation. So please check the program from time to time to find out the latest developments.

CusTech 2020 will cover the follwoing key topics:

  • Balancing User Experience & Security Through CIAM
  • Creating Your Customer Focused Business Strategy
  • Improving your Customer Service Management from First Contact to Final Solution
  • Biometric- and Social Logins: Making Customer Authentication Easier, Stronger and More Secure
  • Combining Customer Experience & Privacy
  • Using Marketing Automation Strategies to Know and Serve Your Customer Right
  • Building Trust and Brand Loyalty by Giving Your User the Power to Manage Consent
  • AI & Chatbots: Serving Your Customer Better and Faster
  • Improving Your User Experience with Behavioral Analytics
  • Creating a Holistic Picture of Your Customer’s Needs with the Right CRM Solution

Agenda Format

CusTech 2020 will consist of 1 session stream per day. You can submit an individual presentation, an interview, or be part of a panel discussion with 3-5 panelists. KuppingerCole analysts will moderate panels. There are also some keynote sessions available through this call. Keynotes last 15 - 20 minutes.

Share Your Experience. Share Your Thoughts

CusTech 2020 offers a great choice of in-depth educational formats. Within this call, you can propose:

  • a panel discussion
  • a best practice presentation (Enterprise representatives only)
  • a single presentation (Enterprise representatives only)
  • a keynote

Submit Your Application

Submit Your Application as
Enterprise Representative

IMPORTANT: If your company is NOT providing solutions and/or services in markets, which are covered by the topics of this conference, you will be granted full access to KuppingerCole´s KC+ Research Platform for 8 weeks by proposing a talk for this conference. If your proposal is accepted, your KC+ access will be extended to one full year.

Submit Your Application as

IMPORTANT: If your company is providing solutions and/or services in markets, which are covered by the topics of this conference, and you are not a Platinum, Start-Up, or Expert Stage Sponsor, we will consider your proposals for panel discussions but not for single presentations. 

  Speaker Key Dates


  Sept 18, 2020 Call for Speakers Closes

  Oct 01, 2020 Final Presentations begin to be transmitted

  Oct 13, 2020

Final Presentations Deadline

Please send your presentations to Elene Petriashvili (

  Oct 20, 2020

CusTech 2020 Begins

Speaker Entitlements

In exchange for your contribution, speakers who are selected to deliver a conference session will receive a complimentary conference registration. As a speaker, you do not need to register. By gaining a speaker notification, you will be automatically registered for the whole conference.

The ticket covers the whole conference, including all workshops and all pre- and post-conference sessions.

If your organization does not allow you to accept a complimentary pass that KuppingerCole may provide, please inform Ms. Lauren Zuber via

Speaker Preparation Materials

As a confirmed CusTech 2020 speaker, you will be added to our speakers' mailing list and receive all the information you need to prepare and attend through email.

To support the European data law, known as the General Data Protection Regulation (GDPR), we’d like to inform you of how we process and use this personal data. You may find our Privacy Policy on our website.

Submitting your Presentation

Final presentations are to be submitted in PDF pr PPT format and will be made available for event attendees via download. If you don´t want your presentation to be generally available to attendees, you will have an option to restrict it from download when you submit the presentation for review.

Register now for free!

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