Hilton Frankfurt Airport - The Squaire, Am Flughafen, 60549 Frankfurt am Main, Germany
November 18, 2026
Your Next Customer Is an Agent
Customer Identity & Access Management (CIAM) Impact Day 2026
For twenty years, CIAM followed one rule: let humans in, keep bots out. That rule no longer works. AI agents are starting to shop, book, and pay for real customers, while fraudsters use the same technology to fake faces, voices, and entire identities.
The challenge is no longer simply human or bot. It is about trust: Who is acting? On whose behalf? What are they allowed to do? And how do you know the human behind the identity is real?
CIAM Impact Day explores how customer identity needs to evolve for this new reality: from agents in customer-facing applications and deepfake-resistant identity verification to the EUDI Wallet, passkeys in production, and collaborative fraud intelligence.
Scroll
Securing Every Customer Interaction, Together
Where Customer Trust, Security, and Innovation Meet
100+
Attendees
100%
IAM-focused
Hands-On
Expertise
1-Day
Event
Practical Strategies for Trusted Customer Identity
From analyst research to the front lines of identity and fraud.
Gain Practical Expertise
Learn through analyst insights, case studies, live discussions, and implementation lessons you can apply immediately.
Connect with Industry Leaders
Engage with top identity and security practitioners, analysts, and solution providers on the latest trends and innovations.
Access Analyst Insights
Gain KuppingerCole Analysts' independent insights into customer identity and digital trust.
Stay Ahead of Emerging Trends
Get up to speed with identity verification, fraud prevention, and authentication best practices.
The Thin Line Between Frictionless and Fraudulent
Setting the New Standard for Customer Identity
Meet Rising Customer Expectations
Customers demand fast, frictionless access without compromising on privacy or security. CIAM delivers both, without trade-offs.
Stay Ahead of Escalating Fraud
Deepfakes, synthetic identities, and automated attacks are outpacing traditional verification. Modern CIAM catches fraud earlier through risk signals and identity assurance.
Navigate a Shifting Regulatory Landscape
From EUDI Wallets to new privacy rules, regulatory pressure keeps rising. Strong CIAM keeps you compliant and builds lasting customer trust.
Practical Insights — Read or Watch Before You Arrive
Explore the Key Topics of Customer Identity & Access Management (CIAM) Impact Day 2026
Digital Wallets & Identity Verification
Digital wallets are reshaping how individuals prove who they are online. Explore the evolving role of EUDI Wallets, reusable identity verification, verifiable credentials, and trusted digital identity ecosystems that enable secure, privacy-preserving interactions across industries.
Fraud Prevention & Risk Signals
Human Identity Assurance
Passwordless & Passkey Adoption
Line-Up 2026
Meet the industry's movers and shakers
Almost Ready for the CIAM Impact Day 2026?
Reach out to our team with any remaining questions
Stay up to date!
Subscribe for a newsletter to receive updates on newest events, insights and research