Sharon is the Chief Customer Officer for an IoT House in the UK. She is also a best selling author with a CX book, where she wrote about CX strategy in tech. She is a CCXP and is currently doing her Masters in Business.
Sharon has 20 years experience in Customer facing Operations, leading £multi-million transformation programmes for large blue chip companies in the UK. Most of these programmes have been around software and hardware, in several sectors; I.T., aviation, retail, hospitality and telecoms. Many programmes were implementing payment initiatives, such as contactless into easyJet's cabin.