Speaker details

Sharon Boyd
Chief Customer Officer
MKL Innovation
Sharon is the Chief Customer Officer for an IoT House in the UK. She is also a best selling author with a CX book, where she wrote about CX strategy in tech. She is a CCXP and is currently doing her Masters in Business.
Sharon has 20 years experience in Customer facing Operations, leading £multi-million transformation programmes for large blue chip companies in the UK. Most of these programmes have been around software and hardware, in several sectors; I.T., aviation, retail, hospitality and telecoms. Many programmes were implementing payment initiatives, such as contactless into easyJet's cabin.
Sessions
Date | Title |
---|---|
Customer Technology World 2020 |
|
Oct 22, 2020 14:40‑15:00 |
Panel Panel: Digital Transformation and its Impact on CXM |
Oct 22, 2020 15:00‑15:20 |
Combined Session Bringing to Life Your CX Strategy, in the World of Tech |
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