IGA Solutions for ServiceNow Infrastructures

IGA Solutions for ServiceNow Infrastructures

Thursday, October 1 | 10:00 - 2:20 pm CEST

About this Event
This KCLive Event focuses on the IT Service Management (ITSM) to Identity Governance and Administration (IGA) integration on the ServiceNow platform. Join KuppingerCole Analysts and international experts discussing the current state of ITSM and the interplay between IGA, Access Management, and Privileged Access Management (PAM).

Integrate IGA Solutions on ServiceNow
IT Service Management solutions are increasingly becoming cloud-based which simplifies deployment, roll-out, and usage. But many companies are faced with the challenging task of successfully integrating ITSM and Identity and Access Management tools. The integration of IGA solutions on a ServiceNow ITSM platform can lead to complex and costly projects. Therefore, knowledge of the capabilities of IGA solutions is the key to a successful project management.

Get Insights On

  • The Interplay Between IAM and ITSM
  • Integration Capabilities of IGA Solutions with ServiceNow
  • Risk Management and Security - GRC and ServiceNow
  • Make or Buy? Benefits and Challenges of Custom IGA Tool Development
  • Best Practices: Learning from Enterprise Experiences

Why You Should Align ITSM with IAM

Register now and you will get a copy of the Leadership Brief: Recommendations for aligning ITSM with IAM/IGA for free! This Leadership Brief outlines the key reasons for aligning ITSM with IAM/IGA systems, and how this is best achieved.


Please note that presentations and other event materials are only available to registered participants.
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Thursday, October 01, 2020
10:00 - 10:10 Welcome Session
Lauren Zuber, Project Manager, KuppingerCole Analysts
10:10 - 10:30 Where ITSM is Heading – and the Impact on IAM
Martin Kuppinger, Principal Analyst, KuppingerCole
10:30 - 10:50 An Implementer’s Perspective to Traditional Identity Access Governance (IAG) vs Identity Access Governance (IAG) on ServiceNow
Pavel Volosen, Information Security Architect, MUFG Union Bank, N.A.
10:50 - 11:10 Who Are Your Customers, and Why Do They Need You or Your Product? Find the Real Business Goal You Need to Achieve by Thinking Differently
Jessica Constantinidis, Evangelist – Chief Innovation Office, ServiceNow
11:10 - 11:30 Is it Time for an Identity Revolution?
Jackson Shaw, Chief Strategy Officer, Clear Skye
11:30 - 11:50 Interview with Jackson Shaw
Martin Kuppinger, Principal Analyst, KuppingerCole
Jackson Shaw, Chief Strategy Officer, Clear Skye
11:50 - 12:40 Lunch Break
12:40 - 13:00 The Use of Real World Evidence (and Identities) in Support of Identity and Access Management
Gillan Ward, Consultant, ID Crowd
13:00 - 13:20 IGA with the Power of ServiceNow
Todd Wiedman, CISO, Landis+Gyr
13:20 - 13:40 Don’t Reinvent the Wheel – Align ITSM with IAM/IGA Instead
Warwick Ashford, Senior Analyst, KuppingerCole
13:40 - 14:00 Managing the Risks Through Governance, Risk and Compliance (GRC) in ServiceNow
Nitin Nagaraja, Senior ServiceNow Consultant/Architect, cellent/Daimler AG
14:00 - 14:20 Panel - Integrating IGA and ITSM - Key Benefits and Main Challenges
Jackson Shaw, Chief Strategy Officer, Clear Skye
Jeff Steadman, Director of Advisory Services, Identropy
Paul Walker, Vice President Of Product Management, Clear Skye
Thursday, October 1, 2020 Breakout Session
11:50 - 12:30 Breakout Session: Innovation as an accelerator, where to find the golden gems in your environments hosted by Jessica Constantinidis


Jessica Constantinidis , ServiceNow



Warwick Ashford is a Senior Analyst who researches cybersecurity and identity-related topics, including emerging technologies and trends. He has been writing IT news and analysis as a journalist and editor since 2003, specialising in cybersecurity and privacy since 2012. Warwick has also...

Anne Bailey is an analyst covering emerging technologies such as blockchain and artificial intelligence, and helps synthesize the implications for companies, industries, and markets. She holds a Bachelor from Pacific Lutheran University, a Master’s Certificate from Johns Hopkins-Nanjing...

Jeff Steadman has two decades of IT industry experience, the majority of which includes delivering complex global Identity and Access strategies and managing global IAM operations for multiple Fortune 100 companies. He also co-hosts a weekly podcast focused on identity and access management...

With an emphasis on delivering high-value digital products to major, global organisations, Gillan has a wealth of expertise in key areas including identifying individuals within big data which is a significant factor when developing a strategy for Digital Identity. A multilingual...

Todd is an experienced Cyber Security Executive with a demonstrated history of building and maturing comprehensive cyber and information security programs. Expertise in securing the areas of critical infrastructure, financial, and manufacturing disciplines. Currently the Chief...

Lauren joined KuppingerCole’s Events Team in August 2018. As a Project Manager, she is responsible for the planning, implementation and follow up of diverse live, hybrid, and virtual event formats and supports the sponsors, attendees and service contractors in all matters. When she...

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