Consumer Identity World Europe 2017 Agenda
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November 27, 2017
09:30-16:00
09:30-10:00
10:00-17:00
KANTARA Workshop: CIAM Is the Emerging New Genre in the Ever-Evolving Domain of Digital Identity
Location: New York
Speaker(s):
Joni Brennan, President, Digital ID & Authentication Council of Canada
Katryna Dow, Founder & CEO, Meeco
Allan Foster, VP Global Partner Success, ForgeRock
Teemu Kääriäinen, Lead IAM Specialist, Nixu Cybersecurity
Jonathan Neal, Technical Director, EMEA, Saviynt
Thorsten Niebuhr, CEO, WedaCon
Corné van Rooij, VP Product & Strategic Alliances, iWelcome
Martin Sandren, Senior Consultant, Nixu Cybersecurity
John Tolbert, Lead Analyst, KuppingerCole
Colin Wallis, Executive Director, Kantara Initiative
18:00-20:00
November 28, 2017
08:30-17:00
08:30-09:00
09:00-09:20
Balancing User Experience, Privacy and Security for the Connected Consumer
Location: Le Hub
Speaker(s):
Martin Kuppinger, Principal Analyst, KuppingerCole
John Tolbert, Lead Analyst, KuppingerCole
09:20-09:40
Approaching Tomorrow Through a New Lens
Location: Le Hub
Speaker(s):
Christian Goy, Managing Director, Behavioral Science Lab
09:40-10:00
How Consent Can Build Customer Intimacy
Location: Le Hub
Speaker(s):
Corné van Rooij, VP Product & Strategic Alliances, iWelcome
10:00-10:20
Won’t Somebody Think of the Customers Data?!
Location: Le Hub
Speaker(s):
Thom Langford, Founder, (TL)2 Security
10:20-11:00
11:00-12:00
Track 1: Customer Identity Management - Building the Foundations for a Sustainable Customer Relationship Service
The Future of Identity Management - is Now
Moderator(s):
John Tolbert, KuppingerCole
An Introduction to the Concept of CIAM and How It Differs from Traditional Identity & Accesss Management 11:00-11:30
Speaker(s):
John Tolbert, Lead Analyst, KuppingerCole
Customer Case Study: Implementing Consumer IDaaS for Your Smart Thermostat 11:30-12:00
Speaker(s):
Peter J. Groeneveld, Managing Consultant Cybersecurity, Capgemini
Track 2: Customer Experience Excellence: The Next Level
Behavioral Economics: Understanding the Connected Customer
Moderator(s):
Laurent Charreyron, Inuq.eu
Media Content:
The “Why” Behind Customer Journeys 11:00-11:30
Speaker(s):
Christian Goy, Managing Director, Behavioral Science Lab
12:00-13:00
Track 1: Customer Identity Management - Building the Foundations for a Sustainable Customer Relationship Service
CIAM Innovation
Moderator(s):
John Tolbert, KuppingerCole
Media Content:
Panel: Innovation, Agility, Usability: Getting the most out of your CIAM Strategy 12:00-12:30
Speaker(s):
Joni Brennan, President, Digital ID & Authentication Council of Canada
Rooly Eliezerov, Co-founder & President, Gigya
John Erik Setsaas, VP of Identity and Innovation, Signicat AS
Cécile Wendling, Head of Foresight, Axa
Bulding Consumer Sovereignty in Personal Data and Digital Identities through Personal Information Management Systems: Illusions and Promises 12:30-13:00
Speaker(s):
Maria Macocinschi, Doctoral Candidate in Information Privacy Law, University of Turku
Track 2: Customer Experience Excellence: The Next Level
How Customer Experience & CIAM Connect
Moderator(s):
Laurent Charreyron, Inuq.eu
Air France : How Data Can Improve Customer Intimacy 12:00-12:30
Speaker(s):
Gauthier le Masne de Chermont, Chief Customer Data Officer, Air France-KLM
Personal Voice Assistants: How Personal, How Much Assistance? 12:30-13:00
Speaker(s):
Yann Lechelle, COO, Snips
13:00-14:00
14:00-15:00
Track 1: Securing your Customer's Journey through CIAM
Prevent Your Customers from Fraud and Cyber Risks
Moderator(s):
John Tolbert, KuppingerCole
Media Content:
Panel: How to Work Together in a Privacy Preserving Way to Mitigate Risks 14:00-14:30
Speaker(s):
Katryna Dow, Founder & CEO, Meeco
Thom Langford, Founder, (TL)2 Security
Maria Macocinschi, Doctoral Candidate in Information Privacy Law, University of Turku
Patrice Slupowski, VP Digital Innovation at Orange, Orange
How Cognitive Sciences Are Revamping Customer Knowledge - the Financial Industry Example 14:30-15:00
Speaker(s):
Tiphaine Saltini, CEO and Co-Founder, Neuroprofiler
Track 2: Balancing User Experience and Privacy Requirements
Privacy and Blockchain
Moderator(s):
Laurent Charreyron, Inuq.eu
Blockchain based Pseudonymous Identity Provider 14:00-14:30
Speaker(s):
Kannan Rasappan, Open Banking Architect, PSD2 Enabler Ltd
CIAM, Privacy & the Blockchain in Financial Markets 14:30-15:00
Speaker(s):
Dr. Khanh Dang Ngo, Lawyer, Finance & Blockchain, Simmons & Simmons LLP
15:00-16:00
Track 1: Securing your Customer's Journey through CIAM
CIAM & Trust Models
Moderator(s):
John Tolbert, KuppingerCole
Media Content:
Family Identity and Consent Management - It’s Not Child’s Play! 15:00-15:30
Speaker(s):
Denise G. Tayloe, Co-founder and CEO, PRIVO
Trust Frameworks: Their Critical Role in Governing Identity Systems 15:30-16:00
Speaker(s):
Sue Dawes, UK Programme Manager, OIX UK Europe
Track 2: Balancing User Experience and Privacy Requirements
Customer Experience (CX) & Privacy
Moderator(s):
Laurent Charreyron, Inuq.eu
The User Experience Panel 15:00-15:30
Speaker(s):
Bertrand Carlier, Senior Manager, Wavestone
Gauthier le Masne de Chermont, Chief Customer Data Officer, Air France-KLM
Dan Hayden, Data Strategist, Facebook
Yann Lechelle, COO, Snips
There Will Be No Growth in the Digital Service Market Without Privacy 15:30-16:00
Speaker(s):
Gil Bernabeu, Technical Director, GlobalPlatform
16:00-16:40
16:40-17:00
Identity Crisis - How the Upcoming Wave of Identity Innovation Will Impact Society and You
Location: Le Hub
Speaker(s):
Rooly Eliezerov, Co-founder & President, Gigya
17:00-17:20
Harnessing CIAM, Regulation, Privacy and Customer Inclusion to Drive Digital Transformation
Location: Le Hub
Speaker(s):
Katryna Dow, Founder & CEO, Meeco
17:20-17:40
GDPR Is Coming – How Does Regulation Affect Internal Processes and Which Steps Need to Be Taken Quickly?
Location: Le Hub
Speaker(s):
Tim Maiorino, Head of Legal, HRS
17:40-18:00
Eurail.com Deepens Traveler Relationships through Customer Identity and Access Management
Location: Le Hub
Speaker(s):
Dennis Rijntjes, Marketing Manager, Eurail.com
Daniel Vijge, IT Business Analyst, Eurail.com
18:00-20:00
November 29, 2017
08:30-17:00
08:30-09:00
09:00-09:20
Consumer ID will Move GDP - Public Private Partnerships Fuel the Digital Economy
Location: Le Hub
Speaker(s):
Joni Brennan, President, Digital ID & Authentication Council of Canada
09:20-09:40
How Is a Global Insurance Leader Reconsidering Its Client Relationships in Light of New Technologies?
Location: Le Hub
Speaker(s):
Cécile Wendling, Head of Foresight, Axa
09:40-10:00
What Does It Take for a Complete CIAM Solution? Or Do You Need More Than One Tool Anyway?
Location: Le Hub
Speaker(s):
Martin Kuppinger, Principal Analyst, KuppingerCole
10:00-10:20
Open Standards for Marketers - Could They Help Mitigate GDPR Risks?
Location: Le Hub
Speaker(s):
Colin Wallis, Executive Director, Kantara Initiative
Media Content:
10:20-11:00
11:00-12:00
Track 1: Customer Identity Deployment Best Practices
Market Guidance & Best Practices
Moderator(s):
Mac Farquhar, The Trusted Executive Foundation
John Tolbert, KuppingerCole
Media Content:
The CIAM Solutions Market: Findings from a Recently Published Leadership Compass 11:00-11:30
Speaker(s):
John Tolbert, Lead Analyst, KuppingerCole
CIAM Customer Experience Best Practice Panel 11:30-12:00
Speaker(s):
Imade Elbaraka, Director, Deloitte
Amanda de Jong, Management Consultant, PwC Technology Consulting
Jukka Lauhia, Partner, KPMG
Track 2: Doing Business in Europe: How to Comply with the new Privacy Regulation (GDPR)
How to Prepare for the Upcoming Regulations?
Moderator(s):
Martin Kuppinger, KuppingerCole
Media Content:
General Data Protection Regulation (GDPR) Crash Course: Ready to Go? 11:00-11:30
Speaker(s):
Katryna Dow, Founder & CEO, Meeco
Martin Kuppinger, Principal Analyst, KuppingerCole
Tim Maiorino, Head of Legal, HRS
PSD2 and Identity - How to Solve the Chaos We Are Now In 11:30-12:00
Speaker(s):
Dr. Michael Salmony, Executive Adviser to BoD, Head PSD2 Programme, equensWorldline
12:00-13:00
Track 1: Customer Identity Deployment Best Practices
Moderator(s):
Mac Farquhar, The Trusted Executive Foundation
John Tolbert, KuppingerCole
MEF Workshop: The Trust Advantage 12:00-13:00
Speaker(s):
Mac Farquhar, Director, The Trusted Executive Foundation
Emanuele De Leonardis, Deputy VP, Data Strategy & Governance, Orange
Rimma Perelmuter, CEO, Mobile Ecosystem Forum
Julian Ranger, Exec Chairman and founder, digi.me
Track 2: Doing Business in Europe: How to Comply with the new Privacy Regulation (GDPR)
GDPR & The Revised European Payment Services Directive (PSD2)
Moderator(s):
Martin Kuppinger, KuppingerCole
Media Content:
GDPR – New Rules, Higher Fines and Many To Dos: Why Compliance Is Essential and How GDPR Compliance Is Achieved 12:00-12:30
Speaker(s):
Tim Maiorino, Head of Legal, HRS
Case Study: The Challenges That GDPR and Privacy Awareness Brings with Regard to New Consumer and Business Focussed Solutions 12:30-13:00
Speaker(s):
Marcel Lücht, Consultant / Manager Complex Bids, Proximus
13:00-14:00
14:00-15:00
Track 1: (Strong) Customer Authentication Trends & Practices
The Future of Strong Authentication
Moderator(s):
John Tolbert, KuppingerCole
Authentication Trends 2018 and Beyond 14:00-14:30
Speaker(s):
John Tolbert, Lead Analyst, KuppingerCole
Panel: Mobile Biometric Authenticators: The SmartPhone as Key 14:30-15:00
Speaker(s):
Andrew Bud, CEO, iProov
Christophe Colas, Board Representative, GlobalPlatform
Paul Heaney, Technical Director, ProofID Ltd
Jeff Maynard, President and CEO, Biometric Signature ID
Track 2: CIAM and the Future of Marketing
CIAM - The Base Layer for Marketing Automation
Moderator(s):
Laurent Charreyron, Inuq.eu
Media Content:
CRM, Marketing Automation, User Experience, and Understanding Consumer Identity 14:00-14:30
Speaker(s):
Lars Helgeson, Founder / CEO, GreenRope
The Virtuos Circle - Identity & Business Models 14:30-15:00
Speaker(s):
Renske Vermolen, Senior Consultant Identity, PwC
15:00-16:00
Track 1: (Strong) Customer Authentication Trends & Practices
Authentication & Consent
Moderator(s):
John Tolbert, KuppingerCole
Panel: Make Consent work with more Transparency and less Control 15:00-15:30
Speaker(s):
Chia Brewin, Director of Customer Development, Trunomi
Mark Lizar, CEO, Open Consent Group
Justin Richer, Independent Consultant, Founder, Bespoke Engineering, LLC
Maarten Stultjens, VP Corporate Development, iWelcome
Denise G. Tayloe, Co-founder and CEO, PRIVO
Panel: Accepting Mobile Authentication: How to Integrate with E-Commerce 15:30-16:00
Speaker(s):
Teemu Kääriäinen, Lead IAM Specialist, Nixu Cybersecurity
Jeff Maynard, President and CEO, Biometric Signature ID
Frederic Reboulleau, Enabler Marketing & Programme Management Director at Orange, Orange
Behavioral Economics and The Future of Marketing 15:00-15:30
Speaker(s):
Christian Goy, Managing Director, Behavioral Science Lab
The MarTech Panel 15:30-16:00
Speaker(s):
Christophe Benavent, Professor, University Paris Nanterre
Lars Helgeson, Founder / CEO, GreenRope
Herve Le Jouan, Founder & CEO, Privowny
Tiphaine Saltini, CEO and Co-Founder, Neuroprofiler
16:00-16:40
16:40-17:00
Power to the People: GDPR, Trust and Data
Location: Le Hub
Speaker(s):
Allan Foster, VP Global Partner Success, ForgeRock
Media Content:
17:00-17:20
A 360° View – How to Build a Secure and Successful Consumer Relationship
Location: Le Hub
Speaker(s):
Dr. Angelika Steinacker, CTO for Identity & Access Management, IBM Security Europe
17:20-17:40
Closing Session: The Future of Customer Identity
Location: Le Hub
Speaker(s):
John Tolbert, Lead Analyst, KuppingerCole