Event Recording

Balancing User Experience, Privacy and Business Requirements – Learnings From Social CRM

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Speaker
Dr. Olaf Reinhold
Board Member, Researcher
Social CRM Research Center e.V.
Dr. Olaf Reinhold
Dr. Olaf Reinhold is manager and board member of the Social CRM Research Center e.V. and guest lecturer at the Information Systems Institute at the Leipzig University. His research interest is in the field of customer relationship management, with a current focus on social media,...
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