Phil Lam - It Takes a Village to Protect Your Customers Online

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When large-scale breaches occur, they not only hurt the impacted service but also erode the trust our customers have in online commerce as a whole. Protecting our customers online can no longer be a siloed activity but need to be coordinated among service providers to ensure customers continue to transact with confidence online. The current market of consumer identity protection solutions are limited in scope and capability. Credit checks, insurance, concierge services when things go wrong only provide mechanisms to mitigate losses after an incident has occurred. A new set of innovative services need to be developed that bring service providers together. With both technology and policy efforts working in parallel we may finally be able to successfully protect our customers online.

Language: English • Duration: 26:56 • Resolution: 1280x720

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