Speaker details

Mikko Koivisto

Lead Service Designer and Customer Experience Director


Mikko Koivisto is a Lead Service Designer and Customer Experience Director of Hellon. Mikko has over fifteen years of experience in designing award-winning services and omnichannel customer experiences across multiple sectors. He is an expert of design leadership, customer value-driven service business development and innovation, human-centered and participatory design, and customer experience management. As a pioneer of service design, he was honoured with The Ornamo Award for 2017, an annual design award given out to distinguished influential figures in design by The Finnish Association of Designers Ornamo. He has also received Global Service Design Award, iF Design Award, and several The Best of Finnish Design awards. 


Date Title

Consumer Identity World EU 2019

Oct 23, 2019
MarTech - Potentials, Reality and Challenges
What is Service Design and How can Organizations Utilize it