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Mikko Koivisto is a Lead Service Designer and Customer Experience Director of Hellon. Mikko has over fifteen years of experience in designing award-winning services and omnichannel customer experiences across multiple sectors. He is an expert of design leadership, customer value-driven service business development and innovation, human-centered and participatory design, and customer experience management. As a pioneer of service design, he was honoured with The Ornamo Award for 2017, an annual design award given out to distinguished influential figures in design by The Finnish Association of Designers Ornamo. He has also received Global Service Design Award, iF Design Award, and several The Best of Finnish Design awards.