Speaker details

Phi Nguyen

Principle Architect

T-Mobile

Principle Architect at T-Mobile - Has been at this position for 10+ years designing software to engage customers with T-Mobile services from various entry points.  Last two years, chatbots became our team focus to enhance customer chat conversation with Agents with micro-tasks and automatic replies. Solution is greatly improved agent productivity and reduce direct one on one communication

 Sessions

Date Title

Consumer Identity World USA 2018

Sep 20, 2018
14:30‑15:30
How Chatbots and Machine Learning Change the Way We Work
Panel: How Chatbots Will Change the Way We Deal with Customers
Session Details