Speaker details

Phi Nguyen

Principle Architect


Principle Architect at T-Mobile - Has been at this position for 10+ years designing software to engage customers with T-Mobile services from various entry points.  Last two years, chatbots became our team focus to enhance customer chat conversation with Agents with micro-tasks and automatic replies. Solution is greatly improved agent productivity and reduce direct one on one communication


Date Title

Consumer Identity World USA 2018

Sep 20, 2018
How Chatbots and Machine Learning Change the Way We Work
Panel: How Chatbots Will Change the Way We Deal with Customers