Speaker details

Phi Nguyen
Principle Architect
T-Mobile
Principle Architect at T-Mobile - Has been at this position for 10+ years designing software to engage customers with T-Mobile services from various entry points. Last two years, chatbots became our team focus to enhance customer chat conversation with Agents with micro-tasks and automatic replies. Solution is greatly improved agent productivity and reduce direct one on one communication
Sessions
Date | Title |
---|---|
Consumer Identity World USA 2018 |
|
Sep 20, 2018 14:30‑15:30 |
How Chatbots and Machine Learning Change the Way We Work Panel: How Chatbots Will Change the Way We Deal with Customers |
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