"Act quickly; allow me to think less; protect me from risk." These incongruent objectives are being asked of IT departments and their staff. We are living through a great digital transformation that is rewriting our way of working and means of producing goods and services. Underlying and enabling this transformation is an increasingly complex, obscure, and challenging myriad of interwoven software systems spanning organizational and technological boundaries. IT complexity is no longer isolated to back-office nerds conversing in technobabble and pushing us aside to remedy our newb problems. All portions of the workforce are more exposed and dependent on technology to complete their day-to-day duties.
IT complexity has exceeded reasonable human limits to make informed decisions while adhering to ever shorter delivery cycles and producing “customer delight” for both traditional customers and new internal constituencies regarded as customers. Something must push against the tide of unreachable expectations to simplify, speed up, and dumb down IT. Not everyone wants to become an IT expert, nor should they be forced to be. In this talk, we will discuss the need for a new "Intelligibility Layer" in Identity and Access Management to provide a common language for technical and non-technical participants and reduce the need for staff to understand the underlying technical complexities of the IT systems upon which they rely. Before and after examples will highlight the benefits of this approach for Access Requests and Review, Risk Analysis, and Delegated Administration of complex Cloud platforms.