The Role of Customer Identity & Access Management in Digital Transformation

  • LANGUAGE: English DATE: Thursday, November 12, 2020 TIME: 4:00pm CET, 10:00am EST, 7:00am PST
Upcoming Webinars
The Role of Customer Identity & Access Management in Digital Transformation

Companies and organizations have strategic decisions to make at the Customer Identity & Access Management (CIAM) front. First, they have to decide whether to invest into a dedicated CIAM solution or to build on existing infrastructure. If there is already a foundation, what should be their next steps to have a mature CIAM strategy in place? If they do not have a CIAM solution, where do they start? Applications, systems, identities tend to be siloed while as a business grows, it’s imperative they are cohesive and well-integrated in order to provide a superior customer experience.

An effective CIAM solution will help connect various applications and systems such as CRM, data management, analytics and marketing platforms. This helps to move towards a 360-degree view of the customer which is a key prerequisite for successful digital transformation.

Join this webinar and learn more about:

  • How CIAM enables digital transformation
  • Best practices in CIAM and pitfalls to avoid
  • What pillars companies should have in place for an effective CIAM strategy
  • How to determine their current stage in the CIAM journey and next steps to reach maturity

KuppingerCole Senior Analyst and Lead Advisor Matthias Reinwarth will explain how CIAM helps to achieve digital transformation, best practices in CIAM and pitfalls to avoid.

He will be joined by Prabath Siriwardena, Deputy CTO and VP of Security Architecture at WSO2, who will present the 5 pillars in CIAM essential for your CIAM strategy and maturity models to determine stage of growth.


Lead Sponsor

WSO2 provides the only integration platform for enabling a business to build and connect APIs, applications, Web services, iPaaS, PaaS, software as a service, and legacy connections to enable digital transformation based on open source values. WSO2 Identity Server; a part of the platform; helps to build agile, flexible CIAM solutions to bring in better and seamless user experiences for their customers. With offices in Australia, Brazil, Sri Lanka, Germany, the UK, and the US, WSO2 employs over 600 engineers, consultants, and professionals worldwide. Today, 100’s of leading brands and 1,000’s of global projects execute over 6 trillion trans To learn more, visit

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