Organizations obsess over stopping cyberattacks, yet often ignore the quieter, daily failures that damage trust even more. Slow onboarding, endless login issues, and delayed offboarding don’t just frustrate users, they corrode confidence between businesses and stall collaboration. The real risk to digital trust isn’t always the headline breach, but the persistent identity friction no one talks about.
The path forward demands rethinking how we manage external identities. Seamless onboarding, adaptive authentication, and immediate access revocation are the baseline for trust. Companies that fail to modernize their third-party identity practices risk losing not just efficiency, but credibility in the digital ecosystem.
John Tolbert, Director of Research and Lead Analyst at KuppingerCole Analysts, will reveal findings from the 2025 Digital Trust Index – Third-Party Edition. He will spotlight the most fragile points in the identity lifecycle, challenge outdated practices, and share data-backed recommendations on how organizations can rebuild confidence through consistency and accountability.
Marco Venuti, B2B IAM Business Owner at Thales and Jose Caso, Product Specialist, B2B IAM at Thales will show how the OneWelcome Identity Platform turns these principles into practice. They will discuss how delegated user management, adaptive access control, and externalized authorization eliminate friction while strengthening security, and why organizations that don’t adopt these measures risk falling behind in trust-driven ecosystems.
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